Supervisor, Taos Sports Retail

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Taos Sports is the premier retail outlet for Taos Ski Valley, Inc. You will find a proven balance of souvenirs, gifts, casual and technical apparel, and all the specialty gear needed to ski, bike, and hike.

The Taos Sports Retail Supervisor will maintain Taos Ski Valley Inc.’s premier retail operation, which is the best in the region.

Essential Job Responsibilities:

• Actively work the Retail floor, engaging customers and staff to accomplish vision and goals.
• Lead by example with world-class customer service.
• Managing hundreds of guests in a short period of time.
• Resolving issues quickly and efficiently for the guest and company.
• Lead your team to cleanliness, attention to detail, and organizational excellence.
• Track and validate all daily cleaning, stocking, and organizational duties.

• Maintain staff breaks and lunch schedule.
• Attend and engage in training for professional development.
• Reliable attendance on all scheduled workdays.

• Other duties as assigned.

Personal Skills

• Very detail-oriented, organized, and able to work independently with excellent time management skills.
• You excel in a fast-paced environment where change is the norm.
• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; is tolerant of the diversity of personalities experienced with co-workers and guests; makes a positive experience for TSV guests.
• Ability to stay positive, focused, and constructive when faced with setbacks and challenges and while working in an ever-changing environment.
• Must have high personal job motivation from the beginning of the season, which carries through to the end.
• Strong personal character and commitment to TSV, Inc.’s Commitment and Passions.

• Provides a guest experience that exceeds the guest’s expectations.

• Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.

Qualifications/Knowledge

• 2 years minimum snow sports industry retail or related experience.
• Proficiency in Microsoft Word, Excel, and Outlook preferred.
• Retail point-of-sale and inventory management software experience preferred.
• Understanding of retail math is preferred but not required.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment and on strict deadlines.
• Demonstrates experience appropriately handling differences, both internally and/or with guests.
• Ability to review financial information for accuracy and identify problem areas.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.

Work Environment:

Must be able to work in a fast-paced environment. TSVI is located in a high-altitude alpine environment. Position may require moving on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Travel may be required during trade shows.

Physical Demands of Position Include:

50-75% of time spent sitting at a computer or POS. 10-15% of time spent standing/walking. 10-25% of time spent moving objects – often lifting 10-25lbs, rarely up to 50lbs, and using a dolly.

Background Check

Positions dealing with safety-sensitive and/or confidential children, requiring driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

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