Hospitality Systems Support

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Provide IT support to Taos Ski Valley staff to ensure smooth operations for all staff and guests.
• Work with staff to address common IT problems, including training and skill development as needed.
• Monitor all Hospitality systems to anticipate and address potential and known issues. Systems include but are not limited to Springer-Miller Systems, Enseo, Mitel, Salto, and Rent Manager.
• Conduct preventative maintenance on Hospitality systems.
• Assist with asset management and inventory as needed, e.g. PCs, monitors, printers, etc.
• Escalate to IT staff and/or vendors as needed in unfamiliar or unusual situations, and practice good judgement in escalating as needed to build scope of support knowledge.
• Partner with IT staff as requested on various IT projects (support, improvement, development).
• Maintain highly effective working relationships with all resort and IT staff.
• Follow established IT support and project standards, suggest improvement as needed.
• Be responsible for completing all assigned tasks and projects, communicate their status and any help that is needed.
• Perform tasks as needs arise with a spirit of teamwork.
• Maintain good humor and a cooperative attitude

Personal Skills:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent problem-solving & troubleshooting skills
• Excellent critical thinking skills
• Ability to be a self-starter and self-stopper
• Can work well with little-to-no supervision
• Capable of being flexible and shifting directions when asked
• Ability to prioritize tasks and ask for resources when appropriate
• Capable of working with others to confront and solve problems in a highly professional manner
• Ability to learn, understand, follow, and help improve resort procedures, systems and operations
• Maintain personal safety as a top priority
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest and staff experience that exceeds expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in a dynamic environment

Qualifications/Knowledge:

• Associates degree in IT Support/Information Systems/Computer Science/related field preferred, certificate program or prior work experience considered
• Experience in PMS and/or POS systems preferred
• Basic knowledge of device troubleshooting, e.g. phones, printers, computers, preferred
• Experience in ski area, resort, and/or hospitality operations preferred
• Experience creating and implementing technical training and documentation preferred
• Basic knowledge of Microsoft Windows and Office applications required
• Ability to read and interpret technical documents, including troubleshooting and operating procedures required
• Ability to work a flexible schedule including weekends, holidays, and evenings

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions.

Physical Demands of Position Include:

Working conditions vary based on weather, job duties and business volume. Employee must be prepared to:

• Work at a computer, standing or sitting, for long periods of time.
• Stand for up to 4 hours at a time.
• Lift up to 50 pounds.
• Walk up and down steep, deep, and/or slippery grades.
• Navigate in a high alpine environment over variable mountainous terrain in variable weather conditions.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check. Employment is contingent upon a favorable background check.

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