Branch Manager

Company: Furrow Pump

About Us:
Furrow Pump is your experienced chemical equipment distributor, custom skid builder, and polymer systems designer serving OR, WA, ID, MT, AK, and HI. Whether you need a complete packaged system, chemical-related products, repair services or just advice, we can help. We have the knowledge, expertise, and wisdom to help you find the right solution for your chemical handling needs.

Summary/Objective:
The Branch Manager will direct all work performed in the branches and supervise all areas of sales and operations including Outside Sales, Customer Service, Service Department, and Warehouse. You will manage staff, foster a positive environment, and ensure customer satisfaction through proper branch operation. The successful candidate will have a hands-on approach and will be committed to the success of the business by implementing strategies that increase productivity to support sales and service level target achievements.

Duties/Responsibilities:

1. Direct operations management including sales, distribution operations, customer service, service, and warehouse.
2. Manage all associated Sales personnel designed to meet and/or exceed budgetary goals.
3. Manage and monitor supplier performance and metrics.
4. Assist with input in developing forecasts and business plans.
5. Meet goals and metrics for the area of responsibility for this position.
6. Manage budget and allocate funds appropriately.
7. Bring out the best of branch’s personnel by providing training, coaching, development, and motivation.
8. Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
9. Share knowledge with corporate on effective practices, competitive intelligence, and other business opportunities to consider.
10. Address customer and employee satisfaction issues promptly. Redirect for corporate support as needed.
11. Perform other duties as assigned.

Competencies:

1. Strong leadership and relationship development skills.
2. Team Player / Role Model: Sets a good example of how to do the job; demonstrates personal integrity, responsibility, and accountability. Provides advice and assistance to help others accomplish their work.
3. Proficient with Microsoft Office Suite or related software.
4. Excellent verbal and written communication skills, with proven ability to clearly communicate with engineering, technical support, sales, and management.
5. Ability to work independently and under pressure to meet deadlines.
6. Ability to respond effectively to the most sensitive inquiries or complaints, and handle in a professional manner.
7. Goal oriented and self-motivated.

Supervisory Responsibility:

1. This position has direct supervisory responsibilities and serves as a coach and mentor.

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