Parking Service Assistant

Job Title: Parking Service Assistant Job Family: Admin/Clerical/Cust Service

Department: Parking & Commuter Services

Position Reports To: Parking Supervisor

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Under the direction of the Lead Cashier, the incumbent follows established guidelines, policies and procedures. Determine parking fee and collects payment from customers exiting the garages. Provides customer service. Assists in activities related to the operation of the parking garages and lots.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Determine which procedure to use to correctly charge various customer categories. Determine whether customer qualifies for validated parking rates by using the IDX database or validations stamps from specific medical practices and retail stores (CRP Only) to verify appointments and visitations. Exercise a high degree of discretion in determining parking rates due to inaccuracies in the IDX system and or validation stamp system (CRP).

Explain parking procedures to both internal and external customers and direct them to the appropriate office/contact person within the Parking department for more information. Is thoroughly familiar with the most frequent exceptions to parking polices

Operate fee computer, credit card machine, computer validator, and MGH networked computer. Prepares receipts for customers upon request. Performs operator maintenance on all equipment. Follows established procedures for various parking discount programs. Ensures all paperwork and documentation is completed properly prior to the conclusion of the shift.

Aids customers by providing information and directions. Assists customers with any vehicle problems they are experiencing by advising them of the proper method of obtaining assistance, calling for assistance, or when directed by the Lead Cashier provide the assistance directly

When directed, assist in: the management of traffic flow into and or out of the garages, conducting space counts, and daily wheelchair removal. Conduct “Courtesy Tours” of the garage on foot or in parking department vehicles. While on tour the “Courtesy Tour” Parking Services Assistant will provide assistance to customers, identify any maintenance or repair problems and note any safety issues or concerns. Provides customer service by acting in “Greeter Role” in garage lobbies

Completes appropriate forms for customers that do not conform to normal payment procedures

Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies

Carefully reviews email and written notices for special event procedures and exceptions to parking policies and procedures

Advises Lead Cashier when parking garages and lots have reached capacity or when security issues arise

Other duties as assigned

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

Must be able to read, write, speak and understand English

Strong interpersonal and communication skills

Organizational skills to perform multiple tasks in a very busy environment

Computer skills necessary to use database software (Excel, Access, etc.).

Must be a team player

Ability to follow verbal and written instructions

Must be able to handle/count large sums of money correctly

Ability to work under pressure

Basic cash register skills

Ability to problem solve

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required

A valid Driver’s License required

EDUCATION: Specify minimum education and clearly indicate if preferred or required

High School Diploma preferred

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

1 to 3 years of related business experience or coursework preferred.

SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.

None

FISCAL RESPONSIBILITY (if applicable): Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope

Extensive cash handling

Cash/receipts reconciliation

WORKING CONDITIONS: Describe the conditions in which the work is performed.

Occasional exposure to temperature extremes and car exhaust in the garages and lots

Exterior and interior of all garages and parking lots

Office environment

High volume environment

• he above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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