Urgent Care Patient Services (Montrose)

Cedar Point Health is looking for an experienced Patient Service Specialist to join our Montrose Urgent Care team. The schedule for this position is rotating. Week A is Mon/Tues 7:45 AM to 8 PM, Sat 7:45 AM to 4 PM, and Sun 12 PM to 4 PM. Week B is Wed/Thurs/Fri 7:45 AM to 8 PM. This averages about 66 hours every two weeks. This position is responsible for greeting and signing in patients in a prompt, courteous, and professional manner, checking them out after the appointment and making patient appointments following medical practice procedures.

Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.

Responsibilities:

• Greets patients and visitors promptly with courtesy and compassion and checks patients in and out before and after appointments.
• Facilitates patient flow and communicates changes with patients and clinical staff.
• Appropriately and courteously screens solicitors for relevance to the organization’s needs.
• Collects and manages mail delivered to the front desk.
• Updates patient information and ensures completion of appropriate paperwork prior to checking the patient in.
• Verifies insurance, co-pays, current demographic information, and scans ID and insurance cards into the system
• Explains financial requirements to the patients or responsible parties, collects copays as required and posts copays and payments on account balances
• Reconciles daily deposits and run necessary reports daily.
• Schedules appointments for patients, makes reminder calls one business day before appointments, and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
• Performs other duties as assigned.

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.
• Ability to maintain confidentiality regarding patient records.

Education: High School Diploma or equivalent.

Experience: Three years of experience in a medical office preferred.

Mental and Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Receptionist and Scheduler that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.

Conditions: The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals and other members of the public on a regular basis. The position may cause exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.

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