Business Unit Leader – Special Mission Medica

Job Description

Job Description

Job Description: We are looking for a visionary Business Unit Leader to spearhead our Special Mission Medical Aviation Division. This role is crucial in driving operational excellence, increasing sales, and achieving significant revenue growth.

Key Responsibilities:

• Develop and execute strategic plans to achieve $17+ million in revenue for 2024, with a significant contribution from our contractual partnership with one of the largest hospital systems in the country.
• Drive new business development to target $8M in additional revenue from our existing aircraft operations plus the additional fleet to be added.
• Lead the operational readiness of two additional aircraft, ensuring their deployment aligns with our strategic expansion, specifically in the Midwest and Southeastern territories.
• Implement KPI’s for revenue generation and operational readiness, including market penetration rates, fleet utilization, and client satisfaction scores.
• Establish and optimize operational bases, considering logistical and sales aspects.
• Lead and manage aircraft acquisition or leasing, including necessary modifications for medical operations.
• Establish comprehensive air ambulance service capabilities, including recruitment and management of medical personnel and resources.
• Conduct competitive market analysis and client engagement to ensure competitive positioning and client satisfaction.
• Manage budget and financial planning processes, including cash flow analysis to support business growth.
• Collaborate with marketing to enhance the division's profile and effectively communicate our mission and capabilities.
• Lead organizational development, including structure optimization, resource planning, and recruitment strategies.
• Ensure rigorous performance tracking and compliance with contractual obligations and operational metrics.
• Ability to manage high-performance teams and complex projects.

Goals for 2024:

• Attain and exceed revenue milestones through specific strategic initiatives like market expansion, partnership development, and operational efficiency.
• Expand operational capacity strategically, focusing on base locations and fleet enhancement.
• Strengthen client relationships through exceptional service delivery and engagement.

Leadership Style:

• Collaborative and innovative approach, fostering team integration and data-driven decision making.
• This role is designed for a leader skilled in navigating the complex landscape of a special mission medical aviation business, ready to propel our division to new success levels.

Adherence Standards:

• Ensure safety, quality, and proficiency in medical transport services.
• Ensuring compliance with all CAMTS accreditation standards related to patient care, safety, and aviation operations.
• Implementing and maintaining rigorous safety and quality management systems.
• Continually training and educating flight crews and medical staff on best practices in air medical transport.
• Conducting regular audits and reviews to ensure ongoing compliance with CAMTS requirements.
• Facilitating a culture of safety and excellence across all aspects of the air ambulance operation.

Key Performance Indicators:

• Revenue Growth: Achieving and surpassing the $17 million revenue target for 2024, with a breakdown of contributions from various aircraft and partnerships.
• Market Expansion Metrics: Measuring the success of expanding into Midwest and Southeastern territories, including the number of new contracts secured and revenue generated from these regions.
• Fleet Utilization Rate: Monitoring the usage rates of the aircraft fleet, aiming for optimal utilization and minimal downtime.
• Client Satisfaction Scores: Regularly assessing client satisfaction through surveys and feedback mechanisms, aiming for continuous improvement.
• Operational Efficiency Ratios: Evaluating the efficiency of operations, including turnaround times for flights and cost per operation metrics.
• Safety and Compliance Metrics: Ensuring adherence to CAMTS standards, FAA regulations, and safety benchmarks, with an emphasis on incident-free operations.
• Employee Performance and Engagement: Tracking staff performance and engagement levels, particularly focusing on recruitment success, training effectiveness, and team cohesion.
• Financial Management Effectiveness: Managing budget adherence, cost control measures, and effective cash flow management.
• New Business Development Success: Quantifying the effectiveness of new business initiatives, including the number of new clients onboarded and revenue generated from these ventures.

Qualifications:

• Proven leadership in FAA Part 135 aviation operations, preferably in special mission or medical transport is REQUIRED for this role.
• Strong business acumen with a track record of driving revenue growth and operational efficiency.
• Experience in strategic planning, financial budgeting, and market analysis.
• Excellent communication and stakeholder engagement skills.
• Knowledge of aviation regulations, including FAA Part 135 certification.

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