Program Support Assistant

This position is located in the (Division) Complaint Adjudication Office. The CAO is responsible for issuing final agency decisions (FAD) for the Department of Justice (Department) in administrative cases. The Program Support Assistants are the only professional administrative support staff (PASS) in the CAO, and play a significant role in ensuring that the duties of the CAO are discharged properly.

Overview

• Accepting applications

• Open & closing dates

  10/16/2024 to 10/25/2024

• Salary

  $61,933 – $80,510 per year

  
  
• Pay scale & grade
  

  GS 8

• Location

  1 vacancy in the following location:

  
  
• Remote job
  

  No

• Telework eligible

  Yes-as determined by the agency policy.

  
  
• Travel Required

  Occasional travel – You may be expected to travel for this position.

• Relocation expenses reimbursed
  

  No

• Appointment type
  

  Permanent

• Work schedule
  

  Full-time

• Service
  

  Competitive

• Promotion potential
  

  8

• Job family (Series)
• Supervisory status
  

  No

• Security clearance
• Drug test
  

  Yes

• Position sensitivity and risk
• Trust determination process
• Financial disclosure
  

  No

• Bargaining unit status
• Announcement number

  25-RDH-CAO-12574131 DEU

  
  
• Control number
  

  814205400

This job is open to

Clarification from the agency

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The incumbent will serve as a Program Support Assistant. Duties include, but are not limited to:

• Properly classifies the case as a hearing case, non-hearing case, “mixed” case, or inmate case, and, in accordance with Equal Employment Opportunity (EEO) governing regulations, computes the due date for the final agency decision (FAD) depending on the classification of the case.
• Stores and maintains all case related materials, including, but not limited to, the record of investigation (ROI), the correspondence file, relevant decisions by Equal Employment Opportunity Commission (EEOC) Administrative Judges (AJ), and the parties’ pleadings and/or briefings.
• Maintains database to track incoming and outgoing cases and maintains database of cases assigned to attorneys.
• Prepares reports that identify and calculate:
  • The number of cases received;
  • The number of cases closed;
  • The number of cases in which a finding of discrimination was made;
  • The number of cases in which the CAO accepted, rejected, or modified the findings of an EEOC AJ;
  • The type of relief ordered in cases in which the CAO made a finding of discrimination or accepted a finding of discrimination and/or relief ordered by an EEOC AJ.
  
  
• Ensures that all final documents to be issued by the CAO meet all administrative requirements, including containing correct case numbers, recipient lists, and addresses (email or mailing) for each recipient, and are in the proper format for the respective document. Proofreads FADs for spelling and grammatical mistakes.
• Communicates with the Department officials, component officials, EEOC officials, Merit Systems Protection Board (MSPB) officials, and officials of other agencies to resolve administrative matters, such as status of a case investigation, a ROI, and dates and methods of issue of relevant materials for the purposes of accurately computing regulatory deadlines and due dates for briefs by the parties.

Requirements

Conditions of Employment

• Must be a U.S. Citizen
• Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).
• DOJ uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities, by visiting www.e-verify.gov/.
• You may be required to complete a pre-employment security screening to initiate your background investigation, which includes a drug screening. Continued employment is contingent upon successful completion and adjudication of your investigation.
• You may be required to successfully complete a one-year probationary period.
• Only experience obtained by the closing date of this announcement will be considered.

Qualifications

Specialized Experience Requirements

For the GS-08, candidates must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service, public or other private sectors that is directly related to the position as listed above and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience for this position may include:

• Reviewing files for completeness, sorting files, and calendaring deadlines for work;
• Reviewing outgoing documents for formatting and grammatical errors;
• Entering information into spreadsheets using Microsoft Excel or equivalent program and generating reports based on those spreadsheets;
• Processing time and attendance; and
• Performing other administrative and clerical duties (e.g., scanning filing, maintaining calendars, and preparing and sending correspondences).

Other experience that is preferred may include:
Using file-sharing applications (e.g., USAFx, JEFs); using Microsoft Office (Word, Excel), Adobe, and Outlook to accomplish business objectives; and using virtual meeting platforms (e.g., Zoom, WebEx, MS Teams).

In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement – please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is typically in or related to the work of the position to be filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs ( e.g ., Peace Corps, AmeriCorps) and other organizations ( e.g. , professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and education requirements (if applicable) must be met by the closing date of this announcement and clearly documented in your resume.

YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. If you are using experience to meet all or part of the qualification requirements, please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Education

This position does not have an education qualification requirement.

Additional information

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. To be well qualified, you must satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria. For more information visit: .

Schedule A: The Civil Rights Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Civil Rights Division also encourages eligible Schedule A applicants to submit their resumes directly to Diane Turner by email to Diane.M.Turner@usdoj.gov.

DOJ EEO Statement/Policy:

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

The Division’s telework policy requires employees to be in the office at least four (4) days per pay period, or as required by the Division’s policy.

This position is in the bargaining unit: JMD American Federation of State County and Municipal Employees (AFSCME) Local 3097.

• Benefits
  

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

  
  
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under DOJ’s Category Rating and Selection Procedures. Once the announcement closes, of your and will be conducted by the HR Specialist and or Subject-Matter-Expert (SME). This information will be compared against your responses to the assessment questionnaire to determine your for Federal employment, and then whether you are for this particular position. If a determination is made that you have inflated your responses when compared to your application materials, you may be deemed ineligible, or your score may be adjusted to more accurately reflect your skills and abilities.

If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans’ Preference will receive selection priority over non-veteran preference eligibles. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies:

Accountability, Attention to Detail, Clerical, Customer Service, Customer Service (Clerical/Technical), Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Interpersonal Skills, Learning, Manages and Organizes Information, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork, and Writing

We recommend that you preview the online questions for this announcement before you start the application process. You may preview the assessment questionnaire by clicking here:

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Please Note: Additional candidates may be selected if more positions become available in the Division within 90 days after the HR office issues the selection certificate.

• Benefits
  

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  
  
  
• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. For additional information on uploading documents in USAJobs, please refer to this link: .

  
  
  
  • Required, – All Applicants: To receive credit for experience contained in your resume, your employment history must include the start and end dates in the month and year format (MM/YYYY), and include the number of hours worked per week. Failure to follow this format may result in disqualification. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. (Cover letter optional). Please see – ” ” for specific information on what to leave out of your resume. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
  • Required if you meet qualifications based on education: An unofficial college transcript (Note: If you are selected for this position, official transcript will be required prior to your first day.) and foreign education evaluation documentation, if applicable, as described under the “Qualifications” section of this vacancy announcement.
  • Required, documentation, if applicable: If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(u) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the Agency notice, your most recent performance rating, and your most recent SF-50 Notification of Personnel Action for Competitive Appointment.
  • • Worker’s Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
    • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
    
    
  • Required, if claiming Veterans Preference:
    • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the . If you don’t have your DD-214, you may request it after discharge from the National Archives.
    • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
    • If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF-15, and if applicable, a completed . You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability. For more information:
    
    
  
  

  If you are relying on your education to meet qualification requirements:

  
  

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

  
  
  

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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