Job Description
Gritman Medical Center
Key Responsibilities:
- Treat customers, peers, and other stakeholders with kindness and respect under all circumstances.
- Provide confidential administrative support to the Information Systems department.
- Log and track support issues as reported by system users.
- Provide advice and assistance to users to resolve reported technical issues.
- Troubleshoot and resolve computer, software application, and related issues.
- Prioritize and assign reported issues to Technical Systems Analysts when appropriate.
- Maintain proficiency with the technology and software used at the hospital.
- Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff.
- Manage office supplies and inventory for the department.
- Answer telephone calls and provide information in accordance with company and department policy.
- Collect and prepare information for departmental meetings and discussions.
- Receive, screen, and direct phone calls, mail, and visitors.
- Handle and transfer phone calls and messages within the department promptly and courteously.
- Keep work area and desk neat and orderly; ensure confidential information is stored securely.
- Open, sort, screen, and route incoming mail; distribute correspondence as needed.
- Manage department inventory and purchases, ensuring accuracy and communication with suppliers and vendors regarding technical specifications.
- Perform other related duties as assigned.
- Attend required meetings and assist in preparing materials for department use.
Qualifications:
Required
- One year of relevant experience in IT support or a similar role.
- Knowledge of computer operating systems and common software applications.
Physical Demands:
- Occasional lifting and carrying of supplies or equipment up to 30 lbs.
- Some climbing, stooping, kneeling, and reaching required to access equipment and supplies.
- Frequent use of computer, telephone, and other office equipment.
Work Environment:
- Frequent exposure to noise from computer printers and telephones.
- Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields.
- May experience irregular hours and shifts.
To apply, please visit the following URL:https://hospitalcareers.com/job/7834930/information-systems-help-desk-technician-full-time/→