Information Systems | Help Desk Technician (Full time)

Key Responsibilities:

• Treat customers, peers, and other stakeholders with kindness and respect under all circumstances.
• Provide confidential administrative support to the Information Systems department.
• Log and track support issues as reported by system users.
• Provide advice and assistance to users to resolve reported technical issues.
• Troubleshoot and resolve computer, software application, and related issues.
• Prioritize and assign reported issues to Technical Systems Analysts when appropriate.
• Maintain proficiency with the technology and software used at the hospital.
• Coordinate issue resolution with departments, physicians, other users, vendors, and IT staff.
• Manage office supplies and inventory for the department.
• Answer telephone calls and provide information in accordance with company and department policy.
• Collect and prepare information for departmental meetings and discussions.
• Receive, screen, and direct phone calls, mail, and visitors.
• Handle and transfer phone calls and messages within the department promptly and courteously.
• Keep work area and desk neat and orderly; ensure confidential information is stored securely.
• Open, sort, screen, and route incoming mail; distribute correspondence as needed.
• Manage department inventory and purchases, ensuring accuracy and communication with suppliers and vendors regarding technical specifications.
• Perform other related duties as assigned.
• Attend required meetings and assist in preparing materials for department use.

Qualifications:
Required

• One year of relevant experience in IT support or a similar role.
• Knowledge of computer operating systems and common software applications.

Physical Demands:

• Occasional lifting and carrying of supplies or equipment up to 30 lbs.
• Some climbing, stooping, kneeling, and reaching required to access equipment and supplies.
• Frequent use of computer, telephone, and other office equipment.

Work Environment:

• Frequent exposure to noise from computer printers and telephones.
• Minimal exposure to bio-hazardous materials, moving parts on equipment, and electromagnetic fields.
• May experience irregular hours and shifts.