Specialist, Production Cast Onboarding

This position is on – site in our Royal Caribbean Productions Studios – North Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Specialist, Production Cast Onboarding is responsible for facilitating performer documentation and readiness to support entertainment production operations, both shoreside and shipboard, for the Royal Caribbean International fleet. This role coordinates administrative, logistical, and operational tasks to support successful, on-time shoreside training and shipboard arrival for approximately 1,800 cast members annually. In addition, this role provides day-to-day operational support at Royal Caribbean Group’s shoreside entertainment rehearsal facility. The Specialist, Production Cast Onboarding operates in a team environment and is expected to work in a collaborative way with leadership, colleagues and support staff, as well as independently.

Essential Duties and Responsibilities:

• Oversees new-hire and returning performer onboarding and general documentation.

• Approves new-hire permanent employee records in preparation for shipboard assignment.
• Maintains accurate records in company database and management systems for all new-hire, existing and returning performers.
• Works closely with HR/Global Security/Risk Management divisions to ensure compliance with company hiring practices.
• Responsible for collection of supporting documentation and policy information, internally and externally, to facilitate performer hiring process.
• Communicates with appropriate shoreside and shipboard support departments to successfully relay critical information required for seamless sign-on process.
• Supports Seaman’s Book process; serves as direct liaison between cast member(s) and internal Seaman’s Book Processing team.
• Coordinates and facilitates performer orientations and/or exit meetings (presents training content, responds to questions, manages content updates and revisions, etc.)
• Manages all new-hire paperwork required by Human Resources to include passport, background check, new-hire packet, medical certificate, W4 forms, etc.
• Supports verification and review of properly completed Medical Certificate for Service at Sea required for shipboard employment.
• Supports vaccination record review to ensure alignment with current company requirements.
• Supports coordination of cast flights, hotel accommodations, and transportation from shoreside training facility to airport and assigned vessel.
• Maintains direct communication with performers before, during and after shoreside rehearsal process to support with questions, concerns, information-sharing, etc.

GENERAL

• Provides special project assistance and coordination as assigned by Royal Caribbean Productions management.
• Participates in team meetings, cast meetings/orientations, special events, etc., as required.
• May require occasional after hours and weekend support, due to nature of shoreside rehearsal operations, shipboard operations, and various geographic ship locations.
• General administrative support and assistance for office operations, as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education:

• Bachelor’s degree preferred from an accredited college or university in Theater, Business Administration, Communications, or related field.
• Experience in the entertainment industry and cruise industry shipboard and/or shoreside preferred.
• Expertise in interpersonal communication skills, both written and verbal communication in a multicultural environment with all levels of employees and management.
• Excellent logical and critical thinking skills, coupled with a strong ability to research and analyze, and make impactful decisions.
• Attention to detail and organizational skills required.
• Demonstrate a strong work ethic, receptiveness to guidance, with an ability to creatively tackle challenges under ambiguous circumstances; high level of emotional intelligence; innovative thinker with a growth mindset.

Knowledge and Skills:

• Understanding of computer systems to include Microsoft Word, Excel, Lotus Notes, Outlook, Access, PowerPoint, Smartsheet.
• Ability to work efficiently under pressure and able to meet deadlines.
• Must be able to effectively handle many different projects and responsibilities at once, problem-solve and multi-task, with the ability to manage last-minute emergencies in a calm and organized manner.

Financial Responsibilities:

Responsible for keeping business on track within operating budgets and identifying the most cost-effective solutions and opportunities.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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