Patient Services Associate/Assistant – Sign on bonus!

Michigan Medicine Ambulatory Care facility at the Briarwood Medical Group is dedicated to providing high quality health care services for adult patients. We are seeking a compassionate, enthusiastic, self-driven, patient and team-oriented Patient Services Assistant/Associate who will share in the goal of creating the ideal experience for our patients, families and employees.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• Retirement Savings Opportunities
• Sign on bonus!

Responsibilities*

• Provide excellent customer service and support to the Saline Health Center patients, families, providers and team members.
• Administrative duties as assigned.
• Manage pre-arrival functions to assure all necessary information has been obtained for clinic visits, perform check in/out duties, provide patients with appropriate paperwork, collect co-pays, make outbound telephone calls, schedule and reschedule patient appointments.

Required Qualifications*

• High school diploma/GED or an equivalent of education.
• Demonstrated customer service excellence
• Welcoming and approachable demeanor with a consistently positive and professional attitude.
• Strong organizational, problem-solving, and prioritization skills
• Demonstrated active listening, verbal, written and information technology communication skills
• Must be very comfortable working with computers and have a general knowledge of office practices
• Demonstrated excellent attendance and reliability
• Requires flexibility in all aspects of work assignments

Assistant Level: Requires 0-2 years of experience. High School Diploma or GED.

Associate Level: Requires 2-3 years of experience. High School Diploma or GED.

Desired Qualifications*

• Experience working in a patient care setting and within a large, complex, outpatient healthcare setting.
• Knowledge of basic medical terminology
• Experience with Michigan Medicines electronic medical record system.

Work Schedule

This position is 40 hours/week with variable hours Monday – Friday with Saturday rotation.

Work Locations

MM Briarwood Medical Group, 734 Briarwood Dir., Ann Arbor, MI 48108 and Saturday clinic at MM West Ann Arbor, 380 Parkland Plaza, Ann Arbor, MI 48103

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union – Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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