Resort Ambassador and Ticket Sales Support

Your role, as a Resort Ambassador, is to provide our guests, both internal and external, with the most enjoyable experience possible. As a Resort Ambassador, you may be the first point of contact for guests when they come to Taos Ski Valley and your responsibility is to learn and accurately provide information about Taos Ski Valley, Taos, and our surrounding areas. You will also act as a ticket scanner to help in the lift lines and be asked to help control large crowds found in ticket lines, lift lines, and shuttles. At times you will be asked to support Ticket Sales as a Ticket Seller.

You will demonstrate excellence in guest service by consistently displaying respect for internal and external guests and be able to handle any issues or concerns with good conflict resolution skills. You may be asked to ski and must demonstrate the ability to ski safely and professionally and navigate all intermediate terrain at Taos Ski Valley.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Able to work outdoors in all weather conditions for extended periods. This can include cold temperatures, high wind, harsh sun, ice and snow, blizzards, and even rain.
• Able to stand for long periods, which can be for as long as 6-7 hours, sometimes in ski boots; to walk up and down steep, deep, and/or slippery grades; to lift fallen skiers and to carry materials such as bamboo poles, ski equipment, etc.
• Able to shovel snow for up to 1-4 hours in a day.
• Able to speak clearly and distinctively enough to be understood by guests and over the radio and able to hear well enough to understand radio transmissions.
• Must demonstrate a willingness and ability to converse freely with our guests
• Must learn information about the resort, town and surrounding area and be able to concisely relay this information to our guests.
• Able to operate electronic equipment such as ticket scanners.
• Able to control large crowds as found in ticket lines, lift lines, and shuttles.
• Skiing staff must be able to ski at an ability level to safely negotiate all intermediate terrain at Taos Ski Valley.
• Demonstrates excellence in guest services by consistently displaying respect for internal and external guests and good conflict resolution skills.
• Able to learn the inner workings of TSVI and learn emergency procedures.
• All skiing employees may be requested to help the ski patrol at sweep at the end of the day.
• Able to assist in lift evacuation.
• Basic knowledge of computers and Microsoft Suite.
• Understanding of Point of Sales system specific to Siriusware
• Able to print and troubleshoot passes for iKon and Mountain Collective.
• Maintain/restock/clean printers, pub machines, and other hardware/devices.
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal Skills:

• Establishes and maintains productive work relationships with co-workers, other TSV staff, supervisors, and management.
• Has a caring, safe, responsible, enthusiastic, and team-oriented approach to the position.
• Handles stressful situations with tact and good judgment.
• Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• Ability to work a flexible schedule including weekends, holidays, and evenings
• Knowledge of Northern NM, Taos, and TSV, and ability to share this knowledge.

Work Environment:

Taos Ski Valley, Inc. sits at over 9,000ft and you must be able to work at that elevation.Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Able to lift and carry ski racks and maze panel over snow; Shovel Snow; 90% of your day is spent standing and walking outside in all weather conditions; 10% is spent lifting and carrying.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No

Source ⇲