Surveillance Operator

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best . As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Surveillance Operator is responsible for observing, recording and reporting observations relevant to the safety and security of the ship, passengers, and crew.

• Protect the company’s assets and to assist the onboard and shore side management in ensuring the safety and security of the passengers, crew, and ship.
• Observe and report ‘live’ surveillance while walking around the ship in both passenger and crew areas, as well as listening to any comments passengers or crew may have to offer.
• Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment.
• Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SEMS and other policies and procedures.
• Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy.
• Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers.
• Undertake reviews and complete reports of injury cases reported by the Security Officer.
• Assist the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales.
• Be familiar with and conduct audits of the Micros/Fidelio or any other computer generated accounting Systems.
• Monitor and record safety drills.
• Monitor and record bunkering, storage, and baggage handling activities.
• Monitor and record tender operations.
• Monitor and record red zone operations.
• Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan.
• Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports.
• Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system.
• Assist and train other camera/system users such as officers from the bridge and engine control room.
• Use surveillance cameras for operational purposes only.
• Report any inappropriate use of surveillance cameras by other users.
• Report any interference with or altering of surveillance camera positions.
• Have a good understanding of emergency duties, safety rules, ship’s organization, and duty requirements.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS
• Intermediate to Advanced knowledge and experience with the games offered by the casino is required.
• Minimum of one year experience as a casino dealer is required; or have a minimum of one year’s experience within the surveillance field in connection with a hotel or casino environment, or equivalent.

EDUCATION
• High school diploma or foreign equivalent is required.
• Position-specific STCW training from an accredited educational institution is required.

ATTRIBUTES
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance: https://www.nclhltd.com/investors/company-information

Brand Overview: https://www.nclhltd.com/brands

Norwegian Cruise Line: www.ncl.com

Oceania Cruises: www.oceaniacruises.com

Regent Seven Seas Cruises: www.rssc.com

News Releases: https://www.nclhltd.com/investors/news-events

GET SOCIAL WITH US!

Facebook: https://www.facebook.com/NCLHCareersShipboard

LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line

https://www.linkedin.com/company/oceania-cruises

https://www.linkedin.com/company/regent

Instagram: https://www.instagram.com/ncljobs/

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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