Program and Activations Manager

When you stay at the Thompson Denver, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Thompson Hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has enthusiasm for creating unique experiences in a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and can express that belief in an atmosphere of spontaneity and authenticity.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This role will embody our leadership expectations: Championing Hyatt’s Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.

The Program and Activations Manager is responsible for ideating, curating, and executing on brand events, experiences and art exhibitions year-long across the distinct food and beverage outlets and hotel. This manager oversees the overall strategy and is future thinking, ensuring their team operates with excellence to achieve goals along the way to ultimately drive top-line Revenue into the outlets.

A good fit for the role is someone who knows how to cater to many different communities and is well-connected. This person leads with heart and is intentional in their curation, is dedicated to opening doors for others and is genuinely passionate about connecting humans. Logistically, this person knows how to produce a wide range of world class events, networks to build tangible connections, and has a track record of curating successful programs. This role reports directly to the Director of Operations.

Essential Duties/Tasks/Responsibilities-

Working collaboratively with Marketing, Sales, Food and Beverage and other departments within hotel

Involvement with the annual business plan process

Manage the monthly programming budget and create event specific P&Ls

Client entertainment for potential and existing partnerships to develop, strengthen and maintain relationships

Maintain well organized documentation and reports and work with leadership to maximize impact-based programming

Local Networking to expand the hotel’s online reach

Oversee management of social media accounts

Collaborate with internal teams to gather information about promotions, events, and updates to effectively communicate them through digital channels.

Ideate, curate, and implement strategic quarterly hotel events

Deliver high-touch, high-level service to all accounts, and work closely with Operations, Event Planning and Banquets to ensure an exceptional experience

Leverage Hyatt’s tools, systems, network and database to drive results

Lead programming and curation strategy for Marketing in collaboration of activations with DOSM

Develop and execute comprehensive social media and marketing strategies in collaboration with DOSM to promote the hotel’s activations.

Knowledge/ Skills

Extremely well organized with the ability to multitask and possess strong time-management skills to prioritize to meet deadlines

Able to apply solution-based thinking to effectively anticipate, prevent, identify, and solve problems, as necessary

Understands and evaluates complex information, data, etc. from various sources to meet appropriate objectives

Deep understanding of current trends, market conditions and local competitive set

Effectively communicates both verbally and written with all levels of colleagues and guests in an attentive, friendly, courteous, and service oriented manner

Self-motivated and a creative thinker though a defined brand-lens to achieve financial results

Thrives on a balance of in-person engagement and behind-the-scenes planning and project management

Perform other duties as requested by the hotel leadership team

Qualifications

Minimum Qualifications

• Bachelor’s degree in Marketing, Design, Communications, Hospitality Management, or a related field

• Understanding of marketing principles and experience in digital and social media marketing

• Demonstrated ability to lead and inspire a creative team

• Flexibility to adapt to changing priorities and deadline

• A compelling portfolio showcasing a range of creative project

• Ability to conceptualize and implement creative strategies that enhance guest experience

• Strong understanding of branding, design principles, and multimedia production

• A minimum of 5 years previous experience in a leadership role

• Proficient in general computer knowledge

• Refined verbal and written communication skill

• Extremely detail oriented and organized

Work Environment/Condition

• Enjoy and thrive in a high pressure, rewarding team environment

• Strategic orientation with the know-how to problem solve under pressure

Physical Demand

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.

• Push, pull, and lift up to 30lbs on a weekly basis.

The budgeted range for this position is $60,000-$65,000

Benefits: We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance. Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 14 days. Applications will be reviewed in the order in which they are received.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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