Marketing Associate II

Plans and executes assigned promotional events and activities to ensure that programs effectively stimulate customer patronage at Harrah’s. Ensures activities are being held to a high standard and on a strict timeline to realize the highest quality. Ensures that the highest level of customer service is being utilized.

KEY JOB FUNCTIONS:

• Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.

• Ensures all assigned events and promotions are executed efficiently and effectively.

• Continually evaluates all player events and promotions to ensure guest satisfaction, profitability and increasing market share. Makes recommendations for changes or new programs that will stimulate business.

• Keeps abreast of competitive casino marketing events and promotions.

• Oversees the execution of all events and promotion development to ensure the highest quality experience for our guests.

• Establishes and maintains effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events. Works as a team with the Promotions/Events staff and Marketing Department.

• Greets participants, interacts with them on the casino floor and provides prompt, courteous, friendly and efficient service in accordance with standard procedures.

• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with events and promotions.

• Creates a fun and festive atmosphere for all events, promotions and celebrations.

Caesars Rewards

• Provide “A” level guest service (Deliver 140 minimum on all SOS observations) at all times.

• Know CMS, WINet, and offer redemption systems and procedures.

• Able to make sound business decisions under pressure.

• Know and be able to explain the Caesars Rewards program, must be able to research player activity and history.

• Must be able to search CMS and PDB to find any existing player accounts.

• Must be able to stand for an eight hour shift.

EDUCATION:

• College degree with emphasis on marketing, hospitality, business administration or equivalent or comparable experience

EXPERIENCE:

• Level I: Less than 1 year in organizing events/promotions or related activities. Executes kiosk promotions, gift giveaways and Executive Engagements.

• Level II: Minimum of 1 year in organizing events/promotions or related activities. Executes slot / blackjack tournaments, dinners, kiosk promotions, gift giveaways and Executive Engagements.

Must be APS certified and have proficient knowledge of all casino systems (CMS, LMS and EMS) as well as Microsoft systems. Ability to proof invites, event announcements, rules in Experience One and Completes regular updates of the Daily Event Counts.

QUALIFICATIONS:

• Fluent and literate in English

• Excellent verbal and written communication skills in fluent English, with the ability to meet people easily and talk to them in a relaxed and friendly manner.

• Excellent guest and employee relations

• Strong problem-solving abilities combined with a capacity to work independently and make appropriate decisions without supervision

• Excellent customer relations skills

• Ability to handle many projects at one time and to react well under pressure

• Ability to set consistent examples to staff in excellent guest service and organizational skills, professionalism and attention to detail

• Ability to maintain professional appearance and attitudes in any and all circumstances

• Basic computer skills

• Ability to obtain a Nevada Gaming license

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must have mobility to navigate between the two properties

• Ability to climb stairs

• Must be able to lift 40lbs, must be able to occasionally push a 90lb cart.

• Ability to grasp, finger dexterity, use repetitive hand motion

• Ability to hear, speak, read, see and write

• Ability to sit or stand for extended periods of time

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About us

At Harrah’s and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Harveys are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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