Field Service Technician II

POSITION SUMMARY

Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers for the Service Center Division. Schedule technical sales or service support for customers including emergency service calls.

ESSENTIAL FUNCTIONS

• Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
• Provide technical support to internal and external customers, including third-party service organizations and end users.
• Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
• Schedule and provide emergency technical support and field service on an on-call basis.
• Work with other MEPPI departments to determine product solutions for improved performance and protection.
• Attend daily project meetings as required.
• Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
• Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
• Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
• Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
• Guide less experienced technicians on troubleshooting system failures.
• Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

• Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
• Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers.
• Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting.
• Basic knowledge of communication and networking protocols.
• OSHA-10 construction and NFPA-70E certification.
• Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers.
• Advanced analytical and problem-solving skills.
• Ability to read and understand detailed equipment schematics and facility one-line drawings
• Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.