Experience Advisor

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type: Annual Salary
Location: Yuma Regional Medical Ctr

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $62,613.88
Mid = $78,267.35
Max = $93,920.82

Summary:

The Experience Advisor acts as an internal consultant and resource to Yuma Regional Medical Center practices with a goal of driving performance excellence in patient experience. This individual serves as a facilitator and change agent for continuous cultural and experience performance improvement by providing practice based real time observation and feedback, experience education, patient survey analytics and patient comments, secret shopper initiatives, patient complaint resolution and service recovery and general experience support for the employed physician practices. The Advisor identifies data using patient surveys and analytics to identify opportunities for improvement, implement improvement initiatives and measure success using concrete patient survey data.

Responsibilities:

Assess performance in relation to Yuma Regional Medical Center values and experience standards and recommend innovative approaches, policies, workflows and procedures to effect continuous improvement.

Assists in the determination of goals and priorities with team, physician practices, or project management sponsors. Schedules regular practice level observations and check-ins, attend regular manager meetings, Experience meetings and relevant work group sessions.

Assists in the onboarding and orientation of Patient Experience Representatives. Presents the Experience Overview at New Hire Orientation.

Manages improvement action plans, and supports leadership to ensure robust and sustainable implementation, meeting all required timelines.

Leads and facilitate improvement within physician practices that will drive or have a direct impact on performance improvements and enhancing overall satisfaction. Works collaboratively to solve problems minimize barriers and reduce resistance to change.

Assists leadership in identifying key improvements that will provide the optimum benefit in enhancing quality and satisfaction.

Develops effective communication methods with assigned practices, YMRC team members and leadership.

Collaborate across functional departments to manage and implement changes/enhancements. Identifies and facilities the collection and analyzing of quantitative and qualitative data and identifies key findings.

Present relevant presentations to vary stakeholders across the markets and participate in the development and management of the department, including training, and other departmental activities.

Other duties as assigned.

Education:
Essential:
* BACHELOR’S DEGREE

Other information:

Minimum Education and Experience Required:

Bachelor’s degree in related field required (or equivalent combination of education and experience).

Five or more years’ experience working with physician practices in a clinical, clinical support or quality capacity.

Understanding of the health care delivery setting.

Preferred Education and Experience:

Master’s degree, Lean or Six Sigma training

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth – Yuma, AZ!

Physical Requirements and working conditions for this position will be provided to you up on interview.