Director of Strategic Programs

The Director of Strategic Programs is responsible for overseeing CAF’s helpline program, ensuring clients receive compassionate and trauma-informed support. This role involves managing day-to-day operations, including case management, coordinating practical support services, managing case workflows, and facilitating financial commitments. The successful candidate will also excel in volunteer management, engaging and training volunteers to create a supportive environment.

Additionally, they will serve as the primary point of contact for clinic communications related to funding pledges and patient care, fostering strong partnerships with external organizations. Utilizing helpline data and trends, the Director will influence program development and enhance service delivery. This position requires a proactive mindset and the ability to implement systems that drive operational efficiency, improve program effectiveness, and support CAF’s mission to provide critical reproductive healthcare services in a dynamic environment.

RESPONSIBILITIES 

Strategy and Program Management (40%) 

• Partner with CAF staff and board leadership to develop and execute strategic plans that align with CAF’s mission and drive organizational growth.

• Oversee the design, implementation, and evaluation of case management and practical support programs

  
  

• Ensure all CAF programs are aligned with best practices in reproductive justice, remaining effective, secure, and responsive to community needs and adaptable to the ever-changing abortion landscape.

• Collaborate with the Director of Development and the Director of Client Services to update and manage department budgets according to organizational guidelines.

  
  

• Support the Director of Client Services and the Director of Policy and Movement Building in developing the volunteer management program, ensuring volunteer roles are clearly defined and aligned with CAF’s mission.

• Work alongside the Directors of Client Services and Policy and Movement Building to lead volunteer onboarding and  training, as well as providing technical assistance for helpline technology and doula services.

  
  

• Interact with legal representation to ensure CAF’s compliance with laws related to program delivery, client support, and operations.

• Act as a key liaison between CAF and clinic partners, support organizations, and funds, to enhance impact and broaden support networks.

  
  

• Establish and track yearly and quarterly goals, managing projects, initiatives, and campaigns effectively.

• Regularly update board leadership on programmatic and operational progress and needs.

  
  

Helpline Program Delivery and Client Support  (30%) 

• Manage  a caseload of callers, providing compassionate and trauma-informed support through intake, case management, and follow-up.

  
  

• Ensure timely and accurate financial commitments to clients and clinics.

• Assist the Director of Client Services in the coordination and distribution of Practical Support services to callers.

  
  

  Monitor and respond to inquiries on the CAF administrative phone line, inbox, and messages.

Data and Evaluation  (20%) 

• Implement and manage systems for tracking program and helpline outcomes.

• Utilize data to drive decision-making and assess program effectiveness.

  
  

• Prepare and present analytical reports to the Board of Directors and funders.

• Continuously evaluate and enhance program effectiveness and security.

  
  

Special Projects and Initiatives  (10%) 

• Represent CAF at events, panels, and presentations to promote the organization’s mission.

  
  

• Participate in convenings, summits, retreats, and other key meetings.

• Contribute to internal operations through tasks like submitting expense reports and timesheets

  
  

CANDIDATE PROFILE AND PREREQUISITES 

Experience 

• Strong dedication to reproductive healthcare access and understanding of related barriers.

• Proven experience in strategic planning and program management, preferably within the reproductive justice field.

  
  

• Strong analytical skills for utilizing data in decision-making, program design, implementation, and assessment.

• Demonstrated ability to build relationships and facilitate communication that fosters trust and enhances service impact.

  
  

• Excellent organizational and time management skills with attention to detail.

• Ability to adapt to changing landscapes and proactively address challenges.

  
  

 Skills and Attributes 

• Dedicated to an intersectional framework encompassing gender, economic, and racial justice.

  
  

• Understanding and experience in applying a trauma-informed care approach to service delivery.

• Focused on creating a just, equitable, and inclusive work environment for all, including BIPOC, LGBTQIA+ individuals, women, and people with disabilities.

  
  

• Enjoys collaboration and thrives in a dynamic, productive, and integrated team; able to adapt and manage ambiguity effectively.

• Open to feedback and committed to the practice of giving and receiving it.

  
  

• Emphasizes implementing Reproductive Justice values in daily operations.

• Values working with a diverse staff and board in an organization committed to racial justice.

  
  

• Proficiency in English is required; fluency in Spanish is strongly preferred.

Technical Skills 

• Basic computer skills including reliable access to the internet.

• Familiarity with digital security practices is preferred, with a commitment to maintaining data privacy and security standards.

  
  

• Open to learning new technologies and software as needed.

WORK ENVIRONMENT 

The physical demands and work environment described here are representative of those an employee  encounters while performing essential functions of this job. Reasonable accommodations may be made  to enable individuals with different abilities to perform the essential functions.

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  Staff is working fully remote for the foreseeable future. Regular hours must include attendance  during core business hours from 9:30 a.m. – 3:00 p.m. EST, Monday through Friday.  Expect some work on weeknight evenings as part of the normal 40 hour work week.

  
  
  

• Must be able to participate in online virtual communications including email, video conferencing,  and other online tools used to facilitate virtual office culture and work sharing. Employees are  regularly required to communicate effectively via computer.

BENEFITS AND SALARY

Carolina Abortion Fund offers a competitive benefits package that covers full health, vision, and dental, with the option to add dependents to coverage, an optional retirement plan, and a coworking space stipend. The salary for this position is $70,000 with a salary increase for bilingual (Spanish) staff.

AN EQUAL-OPPORTUNITY EMPLOYER WITH A COMMITMENT TO DIVERSITY 

The Carolina Abortion Fund is proud to be an equal opportunity employer. We are committed to diversity and consider applicants equally regardless of race, gender, gender identity, color, sexual orientation, religion, marital status, disability, political affiliation, and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they can perform the essential functions of the job.

CAF is committed to building a diverse team. Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every qualification listed. We are dedicated to finding the best candidate for the job. Our hiring process centers on assessing candidates with diverse lived experiences.

We encourage you to apply, even if you don’t believe you meet every qualification described. If you are unsure whether you qualify for this position or how qualifications are determined, please contact us to discuss your application.