CONCIERGE BUTLER SUMMIT SUITES

This positionprovides Summit Suite guests with the finest in food, beverage, personalbutler/valet services and amenities.

KEY JOB FUNCTIONS:

• Greets all Summit Suite guests uponarrival and explains facilities, services and attractions available for theircomfort and pleasure.

• Serves meals, tea, hors d’oeuvres,cocktails and other food and beverage items in guests’ suites.

• Works in conjunction with VIP Servicesand the Summit Chief Butler and to plan, organize and coordinate cocktail anddinner parties, receptions, entertainment and other special functions andservices on request.

• Assists guests in unpacking, packingand the selection, care and maintenance of their wardrobe. Coordinates appropriate wardrobe needs, i.e.,pressing, dry cleaning, and polishing shoes.

• In conjunction with VIP Services,arranges for personal services such as haircutting and styling, manicures,massages, etc.

• Remains immediately available duringassigned shift to respond to guests’ needs and expectations.

• Coordinates various services bynotifying Summit Chief Butler/VIP Services of appropriate times to arrangecleaning, turn-down services, limousine arrangements, etc.

• Maintains stock of liquor and barsupplies, hors d’oeuvres, snacks and food items to meet guest needs.

• In conjunction with VIP Services,arranges for provision of special services on request such as birthday cakes,special food or beverages, room decorations, etc.

• Maintains butler pantry and all otherassigned areas in a neat and serviceable condition. Reports any deficiencies toChief Butler or manager, communicates and coordinates corrective action.

• Maintains confidentiality of allmatters pertaining to our Summit Suite guests.

• Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.

• May be called upon to leave propertyto shop for specialty items from local merchants.

• Never at any time discusses or impliesthe necessity of a tip with our guests.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalentpreferred

• Minimum two years experience inhospitality and/or food and beverage services. Previous customer servicerequired, with an emphasis in the Hospitality Industry preferred.

QUALIFICATIONS:

• Excellent communication skills (written and oral)

• Literate and fluent in English

• Flexibility with scheduling

• Mobility to move quickly and easily about Hotel and Restaurant areas.

• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

• Is obliged to maintain an immaculate appearance

• Should have an eye for and be detail oriented

• Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers

• Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

• Must be able to lift and carry up to 30lbs

• Mobility to move quickly and easily about Hotel and Restaurant areas.

• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

• Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination

• Visual range must include near and far distances

• Auditory range must include immediate environment

• Ability to climb stairs

• Mobility to move quickly and easily throughout the property

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Qualifications:

JOB SUMMARY:

This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities.

KEY JOB FUNCTIONS:

• Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.

• Serves meals, tea, hors d’oeuvres, cocktails and other food and beverage items in guests’ suites.

• Works in conjunction with VIP Services and the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.

• Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe. Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.

• In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.

• Remains immediately available during assigned shift to respond to guests’ needs and expectations.

• Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.

• Maintains stock of liquor and bar supplies, hors d’oeuvres, snacks and food items to meet guest needs.

• In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.

• Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.

• Maintains confidentiality of all matters pertaining to our Summit Suite guests.

• Performs duties like washing/polishing silverware and dishware, ironing, polishing shoes, etc.

• May be called upon to leave property to shop for specialty items from local merchants.

• Never at any time discusses or implies the necessity of a tip with our guests.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred

• Minimum two years experience in hospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.

QUALIFICATIONS:

• Excellent communication skills (written and oral)

• Literate and fluent in English

• Flexibility with scheduling

• Mobility to move quickly and easily about Hotel and Restaurant areas.

• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

• Is obliged to maintain an immaculate appearance

• Should have an eye for and be detail oriented

• Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers

• Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to lift and carry up to 30lbs

• Mobility to move quickly and easily about Hotel and Restaurant areas.

• Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods

• Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination

• Visual range must include near and far distances

• Auditory range must include immediate environment

• Ability to climb stairs

• Mobility to move quickly and easily throughout the property

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About us

At Harrah’s and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Harveys are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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