Lead Network Engineer

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Disney Cruise LIne organization within Technology & Digital for Disney Experiences. It works closely with Enterprise Technology and Newbuild Technology from across the company.

The Lead Network Engineer will report to the Senior Manager of Techology.

About The Role & Team:

• The Lead Network Engineer designs, installs, configures, implements and supports all aspects of the network environment onboard DCL ships, private islands, and ship to shore communications infrastructure providing technical guidance, oversight and acting as a point of escalation and technical expertise. The Lead Network Engineer oversees implementation and support activities for the on-ship wired and wireless network for Disney Cruise Line and all systems the ships interact with, including those at Castaway Cay and ports of embarkation. The Lead Network Engineer conducts work of the highest complexity to ensure maximum availability of network systems onboard DCL ships, working in collaboration with the onshore network resources provided by DTSS and peer teams at DCL IT

What You’ll Do:

Lead the design of a complete and complex framework, system, or product (i.e. Provides technical guidance and oversight to senior and mid-level network engineers.

Leads Network Engineering team members in problem analysis and issue resolution, serving as an escalation point for complex problems.

Coaches, guides, and mentors Network Engineering team members on best practices, standards and technology.

Recommends improvements to processes and technology that enhance the effectiveness of the team and the onboard network infrastructure.

Oversees and performs monitoring, alerting, reporting, and trending of network systems. Develops and deploys comprehensive Quality of Service profiles across media dense merged networks. Oversees and performs preventative network firmware and hardware upgrades/maintenance while providing maximum availability. Oversees and provides day-to-day support for wired and wireless network operations onboard and in support of ship to shore infrastructure. Creates specifications for provisioning network equipment that adheres to the technology refresh cycle and maintains technical currency. Manages network systems security and ensures all DTSS security standards are implemented and maintained. Provides oversight, configuration and maintenance of circuits and cross connections between DCL assets and third-party providers. Performs advanced troubleshooting and issue resolution (on-call support and backup support for team). Ensures 24×7 operational support and maintenance onboard. Manages and designs major aspects of network infrastructure, monitoring tools, and security systems. Leads troubleshooting of switches, routers, content switching equipment and security network devices. Develops configuration standards for network devices that adhere to corporate policy. Guides in documenting network configurations and ensures all configurations are backed up in a timely manner. Provides technical guidance and consultation to colleagues and customers as needed.

• Establish and build processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility
• Guide system interfaces and business application prototypes
• Lead the identification, analysis, and resolution of system design weaknesses
• Impact the shaping of future products by contributing to the framework (architecture) used across multiple products or systems
• Provide multi-layered technical expertise for next generation initiatives
• Help engage around the estimation and planning of highly sophisticated scalable projects and their budget allocations
• Stay aligned with emerging technologies in your domain to enable informed recommendations
• This role will entail frequent travel, approximately 30-40% of the time, to provide support to DCL shipyards, drydocks, and islands as needed

Required Qualifications & Skills:

• Minimum 7 years of related work experience
• Comfortable working in an agile environment
• Leads configuration and optimization of networking hardware such as routers, switches, firewalls, and load balancers with specialized depth and breadth of expertise
• Interprets and implements advanced network security measures, leveraging best-practices and advanced capabilities of ISE appliances
• Leads troubleshooting efforts for complex network issues, identifying innovative solutions
• Leads software deployment initiatives, utilizing advanced Python scripting and automated deployment techniques
• A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
• Familiar with Enterprise routing and switching, automated deployment, wide scale wireless technologies, datacenter expertise., with a desire to further develop technical expertise in data engineering tools, methodologies, and emerging technologies

Preferred Qualifications:

• Certification and/or extensive experience in Cisco Systems technology portfolio, F5 Networks, VMWare AVI Load balancer, Palo Alto firewalls
• Special focus on emerging technologies, technical integration.

Required Education:

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

#DISNEYTECH

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC , which is part of a business we call Disney Experiences .

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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