Merchandise Operations Coordinator – Goldenvoice

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary : The Merchandise Operations Coordinator oversees the logistical and administrative aspects of merchandise operations for Goldenvoice festivals. This role involves coordinating with internal teams, designers, and vendors to ensure on-time delivery within budget, tracking project progress, and providing regular updates to stakeholders.

Position Details & Required Availability:

• This is a temporary position based in Los Angeles, CA & Indio, CA starting on January 13, 2025 and ending on June 30, 2025
• Relocation to festival-provided housing required from April 7, 2025 – April 28, 2025. Working meals will be provided in Indio.

Primary Responsibilities:

• Support the Sr. Manager and Sr. Director of Merchandise in designing, developing, and overseeing merchandise sales operations for Goldenvoice festivals.
• Develop comprehensive project plans, including timelines, budgets, and resource allocations for merchandise projects.
• Monitor project progress against established timelines and identify potential roadblocks.
• Monitor product inventory levels and ensure timely delivery of merchandise to distribution centers and festival venues.
• Proofread creative materials, including presentations, production art files, designs, product descriptions, and webstore copy.
• Oversee festival webstore product catalogs, ensuring accurate and visually appealing descriptions, images, pricing, and categories to drive customer engagement.
• Monitor e-commerce merchandise inventory, update stock levels, and oversee timely order fulfillment and customer communications.
• Respond to customer service inquiries as needed via merchandise email accounts.
• Coordinate with the Digital Marketing team to launch product in festival apps and develop communication strategies.
• Maintain detailed documentation, including timelines, budgets, and meeting notes, for all projects.
• Participate in gathering key research to support merchandise strategies and initiatives.

Required Qualifications :

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 2-3 years of relevant work experience is required; experience in consumer goods or the music industry is preferred.
• Effective communication and interpersonal skills for collaborating with internal teams and external vendors.
• Proficient in Microsoft Office Suite (Outlook, Teams, PowerPoint, Excel, Word)
• Excellent attention to detail, especially in proofreading and quality control of creative materials.
• Strong organizational and project management skills with the ability to manage multiple tasks and meet deadlines.
• Analytical mindset with the ability to track inventory and manage budgets effectively.
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work a flexible schedule including nights, weekends as needed

Pay Scale: $24.00 – $26.00 per hour

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her/their normal description.

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