Assistant Front Office Manager

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Salary Range: $52,000-$62,000. Actual pay will be commensurate with experience.

Position Overview:

The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Job Functions & Responsibilities:

• Ability to communicate effectively with the public and other colleagues
• Computer experience required
• Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals

Qualifications

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

• Medical/Dental/Vision Insurance
• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays

Hyatt Benefits available with this position:

• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Source ⇲