Spa Operations Lead

Our Spa Operations Lead is responsible for overseeing spa back-of-house operations and service providers, ensuring exception services, positive and friendly guest care; observing all activity within assigned areas including Spa treatment rooms, Spa dispensary, Grounding Room, Locker Rooms, Spa Patio, State of Elegance Flex space, Fitness Center and Spa storage areas; offer assistance to guests/visitors; assist the Spa Lead and/or Director of Spa and Wellness in organizing and supervising daily operations. Supervising the spa providers while maintaining the highest quality of service and standards in the different areas of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness.

• To actively lead a seamless running of the Spa service operation and guest experience with efficiency and accuracy.

• Providing the highest possible Forbes-like/Thompson Spa standards of service, whilst being pro-active in maintaining and/or improving profitability.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Assist in the creation and maintenance of SOPs as they pertain to spa services, protocols, procedures and inventory control and management.

• Maintain the Thompson Spa treatment rooms, Thompson Fitness Center and 6 th Floor public areas as needed.

• Maintain complete knowledge of correct maintenance and use of applicable equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy, during shift.

• Perform and ensure the performance of weekly and monthly linen inventory and make sure it is accurate. Spot check inventory as assigned. Assist in the control of maintaining spa par levels for professional stocks. Organize and maintain retail storage areas.

• Communicate and inform all spa colleagues of upcoming meetings and events such as monthly departmental meetings, spa buyouts, large spa events, wellness month activations, etc.

• Initiate and oversee guest follow-up programming. Maintain follow-up records.

• Act as Lead for Group Events ensuring prompt and thorough communications for reservations, special requests, accurate billing and follow-up.

• Coordinate and schedule the sequence of services for group bookings.

• Be involved in the promotion and aware of the marketing plan concept for the Spa.

• Responsible for training all new service providers (under applicable licensure), Spa Concierge and Spa Attendant colleagues. Ensure all Forbes/LQA and Thompson Spa standards are taught. Perform audits.

• Additional duties as necessary and assigned.

Qualifications

High school or equivalent education required. Bachelor’s degree preferred.

1-2 years’ experience in a spa setting preferred.

Valid Texas spa service provider license (aesthetics or massage as required)

• Must be able to eloquently communicate with others verbally and in written form.

• Must possess basic math and computational skills and have the ability to accurately handle billing and a cash drawer.

Must possess moderate computer skills and have the ability to learn multiple computer programs that are utilized on a continual basis throughout the day. Experience with Microsoft Office required. Experience with spa scheduling software preferred.

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 40 lbs. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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