Outlets Director

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each guest. Hyatt is a place where high expectations are not just met-they’re exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Goal of the Outlets Director: Oversee operations of our Market, Dock & Drink, and our fine dining restaurant Water’s Table. This includes but not limited to inventory management, staff scheduling, and customer experience. Create and maintain a welcoming and inclusive atmosphere for all guests. Develop and implement marketing strategies to increase sales and customer engagement.

The Director of Outlets responsibilities may include:

• Ensure effective hiring, training, development, promotion and continuous reinforcement of company policies and procedures
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Full understanding of colleague engagement
• Develop colleague training and education strategies
• Responsible for maintaining a high energy, positive, professional appearance
• Develop and implement creative strategies for revenue enhancement and cost containment
• Closely work with Marketing team to increase customer engagement
• Collaborate in the creation of unique offerings and enhancements to drive customer experience
• Oversee Beverage program with a creative mindset that will continue cementing the venues’ standing as the go to place in the area
• Develop and recommend the budget, goals, and objectives
• Oversee the completion of tasks and special projects as assigned by Hotel leadership
• Utilizing sales data alongside culinary team to determine pricing strategies and offerings
• Ability to take the initiative to connect with the local community and deliver the dining experiences that both hotel and non-hotel guests would be appreciate

Hyatt employees work in an environment that demands exceptional performance, yet reaps great rewards…whether it is career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

Wage Information:

The salary range for this position is $77,968.80 to $115,300. The starting salary for this position will be between $78,500 to $83,000. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

Qualifications

• Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems
• Candidates should be extremely detail oriented and organized
• Candidates should possess proven leadership skills• Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer. High volume beverage/bar experience required.
• 6 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Previous experience as a Restaurant Manager or Restaurant General Manager preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Medical, Dental and Vision Insurance after 30 days of employment
• Discounts on dry cleaning services
• Paid Vacation, sick leave and up to 2 float days
• 401(k)
• Paid Family Bonding Time
• Adoption Assistance
• Free Parking
• Referral Bonuses
• Tuition/Wellness Reimbursement
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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