Systems Process Specialist

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world’s most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society.

The Opportunity

The Systems Process Specialist (SPS) to act as an expert and be part of the support, continuous improvement, onboarding and adoption of value streams. The SPS has a profound process understanding and collaborates with the Business Support Community to continuously improve business processes and underlying IT applications. You will act as a trusted adviser of the end user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers. You can raise incidents on behalf of the user area or work with managers to train users. In projects, you will also represent the interests of the systems user group and have the responsibility of coordinating and bringing input from the area of responsibility to the project – communicating project goals, information, and progress back to the business areas.

What You’ll Do

• End User Operation Support:
  • Perform 24×7 Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP S4/EWM but could expand to other systems.
  • Act as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues.
  • Escalate issues to the Level 2 and/or Global Team Support, supporting issue clarification on request and following up on tickets to resolve issues in a timely manner.
  • Proactively monitor system interfaces, analyze events with interface partners, initialize and perform troubleshooting.
  • Support site audits and inspections, planned/unplanned events, implementation of corrections, etc. as a Subject Matter Expert.
  
  
• Continuous Improvement:
  • Support/lead continuous improvement opportunities related to Supply Chain applications/systems.
  • Regular exchange with the network and Business Process Managers (BPMs) on support cases, best practices, and process improvement proposals with network relevance.
  • Help the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well as impact to all underlying systems.
  
  
• Onboarding and Training:
  • Coordinate and conduct End User training.
  • Support user authorization workflows.
  
  

Who You Are

• You have a Bachelor’s Degree; ideal areas of focus include Supply Chain, Informatics, Computer Science, Engineering, or a similar field.
• Experience in biotech/pharmaceutical supply chain (logistics, trade, CDMO, and intercompany) is preferred
• You are someone with 7+ years of experience with SAP S/4 HANA including eWM, TM, GTS is a plus. You must be knowledgeable about integration with enterprise business systems (SAP, ATTP, CMO, 3/4PL, etc.) and data integrity concepts.
• You have strong analytical skills for effective troubleshooting and problem-solving.
• You have excellent customer service skills and delivery through agile mindset, stability, flexibility, and speed.

The preferred location for this role is onsite in South San Francisco. Relocation assistance is not available for this role.

The expected salary range for this position based on the primary location of South San Francisco, CA is $119,100 – $221,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

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