Client Care Manager

Client Care Manager (Bilingual English/Spanish)

Location: Winter Park, FL 32789

Salary: $50,000 – $55,000 per year + performance-based incentives

Full-time | Monday – Friday | 9 AM – 5 PM

Are you passionate about making a real difference in people’s lives? Do you thrive in a dynamic, team-oriented environment where you can build lasting relationships with clients, caregivers, and referral sources? If so, we want you to join our team at Assisting Hands Home Care Orlando as a Client Care Manager!

We are looking for a dedicated, solution-driven individual who loves working with people, solving challenges, and providing top-tier customer service. As a key member of our team, you’ll be responsible for maintaining strong, long-term relationships with our clients and caregivers while ensuring smooth scheduling operations.

What You’ll Do:

• Build lasting relationships: Establish trust and a strong relationship with clients, caregivers, and referral sources, ensuring satisfaction and effective communication.
• Proactively schedule: Coordinate caregiver schedules to meet client needs while staying within service authorization and maintaining financial goals for your caseload.
• Collaborate with the recruitment team: Work closely with the recruiter to identify hiring needs and help ensure that new caregivers are onboarded and scheduled efficiently.
• Achieve financial targets: Focus on scheduling that meets gross margin goals and delivers high-quality care, driving the financial success of the business.
• Provide exceptional customer service: Identify creative solutions for client needs and exceed expectations through superior care and service.

What We’re Looking For:

• Experience: At least 2 years in private-duty home care, office administration, or scheduling (experience with AxisCare software a plus).
• Bilingual: Fluency in both English and Spanish is required.
• Strong interpersonal skills: You’ll be working with diverse personalities, so comfort with people and strong communication skills are a must.
• Empathy and problem-solving: A genuine passion for helping seniors stay healthy and independent at home, combined with the ability to solve challenges.
• Attention to detail: Ability to multitask and stay organized while working in a fast-paced environment.
• Tech-savvy: Proficiency in Microsoft Office Suite and scheduling software (experience with AxisCare is a plus).
• Strong math skills: Comfortable working within service authorization parameters and managing financial targets.

Why Join Us?

• Salary: Earn between $50,000-$55,000 per year, with additional performance-based incentives to boost your earnings.
• Comprehensive benefits: Enjoy Employer Match for Medical Benefits, 401(k) with matching, Paid Time Off, and Paid Holidays.
• Work-life balance: Monday to Friday schedule with occasional on-call shifts (1-2 weekends per month).
• Supportive environment: Become part of a service-oriented team dedicated to providing exceptional care to the Greater Orlando area.

Schedule:

• Full-time, 40 hours per week
• Monday to Friday, 9:00 AM – 5:00 PM
• On-call rotation once or twice per month

Qualifications:

• Education: High school diploma or equivalent (required)
• Experience: At least 2 years of relevant experience (preferred)
• Language: Fluency in English and Spanish (required)

If you are passionate about helping others, enjoy problem-solving, and want to be part of a mission-driven organization, we encourage you to apply for this exciting opportunity. Assisting Hands Home Care Orlando is committed to providing top-quality care, and we’re looking for someone like you to join our team and help us make a lasting impact in our community.

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