Front Office Manager

The Front Office Manager is responsible for overseeing the Front Desk Team and for all duties of the front desk operations including: Managing Staff; staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong leadership and communication skills. This position will respond quickly to guest feedback; guest requests; and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service.
• Clear, concise written and verbal communication skills in English
• Computer proficient including Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills

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