Pharmacy Technician Supervisor, Infusion Services

Internal Number: REF37267F

Supervise the daily operations of the assigned pharmacy area/services. Assist in developing and implementing department specific goals and objectives to ensure efficiency and effectiveness of Pharmacy Infusion operations. Responsible for the assessment of patients including development, evaluation, and modification of the plan of care. Interpret and perform complex patient care procedures specific to area of expertise. Work is performed under limited supervision. Direct report to the Manager, Infusion Pharmacy Services.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Manage the daily operations of the Infusion Services in collaboration with the Maanger, Infusion Pharmacy Services.
• Oversee the preparation and timely distribution of medications.
• Monitor delivery of checked medications in a timely fashion.
• Assist in all areas of distribution, including medication preparation, medication deliveries, etc.
• Supervise the proper storage and security of narcotics and other controlled substances
• Identify possible risks in process, procedures, devices and communications and report to management.
• Implement and maintain area-specific responsibility grids and shift/daily checklists.
• Coordinate and participate in the preparation of sterile admixtures, dispenses all pharmaceutical and related supplies in accordance with all applicable federal, state and local laws, rules, and regulations that govern pharmaceuticals.

• Assist in the assimilation of new technology into the medication use process including robotics, automated dispensing machines, automated compounding equipment, and computer software programs with medical informatics applications.
• Assist with and ensure the maintenance and care of department equipment and supplies; maintain department records and files.
• Attend meetings and participate on various committees representing the department as needed.
• Review department performance, identify gaps and implement changes in collaboration with the Manager of Infusion Pharmacy Services to improve services.
• Accountable for ensuring that assigned area clean and organized; maintain area-specific records and files.
• Maintain knowledge of and ensure compliance with all applicable federal, state, and local laws, rules, regulations and UMMS policies and procedures.
• Participate as a member of the Patient Care Team by providing supervision and delegating duties to other Care Support Team members.
• Provide direct patient care within the scope of a Clinical Pharmacist.
• Interact with nursing staff and medical staff to provide optimal patient care; evaluate and respond to suggestions and/or complaints.
• Receive and review physician orders to ensure the prescription meets patient specific needs (e.g., age, organ function, weight, etc.).
• Develop Pharmaceutical Plan of Care for patients based on diagnosis, patient care needs and outcomes.
• Establish patient care priorities based on essential patient needs and available resources.
• Serve as a clinical and informational resource to physicians and other health care team members, patient and patient’s family members.
• Communicate with nursing and medical staff concerning prescriptions, orders, drug and pharmaceutical detail, patient reactions, errors, complaints, and related matters.
• Advise providers regarding drug interactions, incompatibilities, and appropriate modes of therapy on the use of medications, dangers, side effects, and composition; complete supporting documentation as required.
• Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
• Mentor staff in both technical and soft skills to craft a team of highly competent, consistent, thoughtful, and customer-centric experts.
• Perform supervisory functions including hiring, discipline, training and development, and prepare performance reviews in accordance with UMMS policies and procedures
• Perform other duties as assigned.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Education & Experience – Required

* High School Graduate or equivalent

* 3 years required

* Maryland Technician Registration

Education & Experience – Preferred

* Some college

* Previous supervisor experience preferred

* National Certification (CPhT)

Knowledge, Skills, & Abilities

* Prioritizes work responsibilities and manages multiple demands.

* Demonstrates an awareness of self-responsibility and accountability for own professional practice.

* Adheres to all best practice standards and guidelines within scope of professional practice and follows all hospital policies, procedures, and guidelines.

* Maintains competency in work- and pharmacy-related technology and applications and supports orientation and/or training of team members when appropriate.

* Seeks validation of knowledge base, skill level, and decision making as necessary and assertively seeks guidance in areas of question.

* Practices effective problem identification and resolution skills as a method of sound decision making. Accepts change as a part of the problem-solving process.

* Demonstrates effective communication methods and skills, using lines of authority appropriately.

* Enhances professional growth and development through participation in educational programs, current literature, workshops, in-service meetings, etc.

* Identifies the extent of the health system’s adherence to best practices and guidelines relevant to medication management. * Attends hospital and departmental meetings as required.

* Utilizes appropriate customer relations skills when interacting with patients, their families, visitors, team members, and others, to ensure all customers are treated with respect and dignity.

* Represents the department on hospital committees, professional associates, and community organizations where appropriate.

* Participates in the development of policies, procedures, and guidelines pertaining to medication use and management.

* Maintains knowledgeability of the daily operations of UMMS, including the Pharmacy Department, through active engagement and awareness of departmental communications via mailbox, bulletin boards, and/or e-mail.

* Maintains knowledgeability of the mission, vision, and values of UMMS.

* Assists in the coordination of performance improvement activities, policies and procedures.

* Works collaboratively with pharmacy leadership, nursing, medical and information systems.

* Evaluates and guides hospital compliance related to regulatory standards specifically concerning pharmacy services and medication management.

* Utilizes appropriate management skills when interacting with direct reports and employees within and external to the pharmacy department ensuring that all employees are treated with respect and dignity.

* Management of personnel supporting pharmacy workflow.

* Evaluate performance of assigned personnel.

* Coordinate and lead team and staff meetings for assigned areas of responsibility.

* Work with staff on an ongoing basis to improve performance and attain their professional development goals by directing, coaching and supporting.

* Monitor the progress of assignments, performance of daily responsibilities, and personnel issues for all assigned team members in a proactive and timely manner providing coaching and corrective action as necessary.

* Manage labor expenses where appropriate for assigned areas of responsibility.

* Manage team member compliance with time and attendance policies.

* Measurement of team member engagement and implementation of improvement initiatives.

* Participate in the recruitment, interviewing and hiring of professional and technical staff.

* Staff orientation, training and competency assessment.

* May serve as a preceptor for pharmacy residents, interns, and students in area of specialty.

* Coordinate scholarship (posters, presentation, publishing) efforts in all areas of oversight.

* May act in the capacity of any other member of the pharmacy leadership team if and when designated/required to do so.

.All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $62,940 – $88,129 annually
• Other Compensation (if applicable): None
• Review the 2024-2025 UMMS Benefits Guide