Commercial Relationship Manager

Description:

Are you a motivated and results-driven problem-solver with a passion for delivering innovative solutions to commercial clients? Join our business development team, where integrity and quality are at the core of everything we do. We are seeking a dedicated professional who thrives in a collaborative environment and is committed to achieving excellence. If you are ready to take your career to the next level and make a significant impact for your customers and your community, apply now and become a part of our success story!

Sprague is a leader in commercial pest solutions. With nearly 100 years of family-owned quality and service, this position is backed by a strong, highly regarded brand, and a team of pest control experts known for their world-class customer service and results-driven pest management solutions. Our commission structure is consistently rated as the highest in our industry. Being an Outside Sales Representative and Account Manager is not just a job; it’s an opportunity to start a rewarding career in a supportive and values-oriented company culture.

What you’ll do:

• Develop long-lasting relationships with clients by maintaining Sprague’s core tenets of integrity and customer service
• Develop strong internal relationships with operations, marketing, and other corporate departments
• Foster customer loyalty by delivering pest control solutions according to local regulations and company protocols related to pesticide application and pest management
• Drive new business opportunities by prospecting, developing leads, and cold calling
• Optimize the sales cycle with your proven approach to driving the business forward at every step of the sales process
• Represent the Sprague brand by driving a company vehicle from home, work, and client locations or at trade shows

Requirements:

Must Haves:

• A valid driver’s license and 5+ years satisfactory driving record
• High school diploma or equivalent
• 2+ years’ proven success in Business-to-Business sales or account management experience
• Proficiency using Excel, PowerPoint, Outlook, and Microsoft Office tools
• Competitive approach to both individual and team performance
• Strong organizational and time management skills

Nice to Haves:

• Bachelor’s degree in Business, Marketing, or a related field
• 2+ years experience in commercial inspections, appraisals, job costing, and/or contract management
• 2+ years experience in tourism, property management, or logistics
• Proficiency in a Customer Relationship Management (CRM) platform such as Microsoft Dynamic or Salesforce

Pre-Hire Screening Requirements:

• Motor Vehicle Record Check
• Criminal Background Check: Federal, State, County
• DOT Physical with 5-Panel Drug Screen

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Full Job Description:

Position Summary:

The primary function of the Outside Sales and Account Representative is to sell pest prevention services to commercial organizations. The Account Rep utilizes a consultative sales approach to understand the client’s unique challenges and propose solutions to meet active pest control problems and ongoing maintenance needs. The Sales Rep works closely with managers and specialty teams to ensure appropriate pricing structures for proposed solutions, service excellence, and customer satisfaction.

Essential Duties & Responsibilities:

• Drive new business opportunities by prospecting, developing leads, and cold calling
• Develop leads, maintain a list of prospective customers, and identify opportunities to expand client service offerings
• Build and foster a network of referrals to generate leads and growth opportunities
• Optimize the sales cycle to drive the business forward at every step of the sales process
• Develop long-lasting relationships with clients by maintaining Sprague’s core tenets of integrity and customer service
• Develop strong internal relationships with operations, marketing, and other corporate departments
• Foster customer loyalty by delivering pest control solutions according to local regulations and company protocols related to pesticide application and pest management
• Represent the Sprague brand by driving a company vehicle from home, work, and client locations or at trade shows
• Inspect client sites, partnering with branch managers and technicians to fully understand the client’s unique business and facility challenges
• Develop proposals according to Sprague’s pricing strategy
• Write clear, concise reports, proposals, and presentations; assist in responding to RFPs
• Deliver professional presentations or demonstrations to clients, prospective clients, and industry contacts
• Coordinate sales efforts with marketing, sales management, operations, and technical services, including but not limited to: market, territory, and competitive analyses, annual pricing reviews, specialty projects and bids, and sales action planning
• Effectively communicate value and benefits of Sprague products and services to overcome client objections and close deals
• Conduct regular business reviews with existing clients to ensure satisfaction, explore changing or emerging needs, and recommend solutions that maximize value for the customer at a fair and profitable price point
• Introduce service team and specialists to prospective and existing clients early in the sales process to build strong relationships and facilitate seamless transitions in account support
• Other duties as assigned

Knowledge, Skills, and Abilities

• Active listening skills and the ability to understand the points being made and ask questions to clarify the situation
• Complex problem-solving and the ability to review detailed information to evaluate options and implement solutions
• Critical thinking and the ability to identify the strengths and weaknesses of alternative solutions
• Ability to communicate effectively verbally and in writing with customers, peers, and managers
• Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values
• Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
• Ability to adapt quickly and work effectively in a competitive market
• Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
• Attention to detail and ability to recognize and correct errors and inconsistencies
• Ability to travel within territory and to Sprague’s Home Office
• Proficiency in CRM software
• Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly
• Strong understanding of market trends and customer needs in the region
• Ability to work independently and as part of a team
• Ability to pass background screening requirements, including identity, education, credit, and criminal history checks

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years’ proven success in Business-to-Business or related sales experience
• Prior experience working in the Pest Control industry
• Prior experience with SalesForce

Environment and Physical Demands:

• Frequently sitting at a desk to operate a computer, telephone, and other office equipment
• Constantly communicating with internal and external customers by telephone, in-person, and over email
• Frequently walking, reaching, and/or stooping to access equipment and supplies
• Frequently lifting to 20lbs

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Compensation details: 55000-65000 Yearly Salary

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