Collections Analyst

Docusign is looking for an experienced Collections Analyst who is organized, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions attitude is critical to success.

This position is an individual contributor role reporting to the Collections Supervisor.

• Take responsibility for customer collections for the APAC region
• Monitor aged balances for assigned geographies
• Engage with customers to collect overdue balances
• Work with internal and external partners to resolve issues in a timely fashion where issues are identified that are impacting collections
• Manage refunds, account adjustments, and write offs in accordance with company policies
• Work to reconcile customer accounts where necessary
• Maintain detailed records of interactions with customers including follow-up dates and next steps
• Maintain acceptable performance against established department metrics on a consistent basis
• Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience
• Perform other duties as assigned

Remote: Employee is not required to be in or near an office frequentlyand works from a designated remote work location for the majority of thetime.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic

• Extensive, proven commercial collections’ experience including enterprise accounts
• Experience working in fast-paced, high volume, high growth atmosphere with ability to work under pressure
• PC proficient

Preferred

• Degree in business related field or Finance/Accounting qualification
• Experience with Sales Force and Oracle Advanced Collections
• Self-motivated, flexible, and able to change priorities
• Possess a collaborative work style, whilst being equally able to operate independently
• Ability to take direction and work as a great teammate
• Have a professional demeanour, commitment to outstanding customer service and effective communication style

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

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