Courier Supervisor

Job Functions, Duties, Responsibilities and Position Qualifications:

You are the definition of reliable. You enjoy interacting with people, feel comfortable behind the wheel, and always signal before you turn. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA — is it in yours?

Location: Knoxville, TN

Days: Monday – Friday with occasional weekends

Hours: 8:00 am – 5:00 pm

Full-time exempt position with benefits

In this role, you will:

• Strives to maintain a positive and harmonious work environment.
• Interviews prospective applicants for the courier department.
• Oversees departmental general orientation and training for employees.
• Conducts performance appraisals for employees in a timely manner.
• Counsels employees when indicated in accordance with AEL and departmental policies.
• Utilizes staff effectively through scheduling and work assignments.
• Maintains departmental quality assurance and quality control programs, taking corrective action as needed.
• Follows and enforces all safety, infection control, and OSHA Blood-borne Pathogen guidelines.
• Maintains expenses within a budgeted variance.
• Maintains appropriate supplies as needed.
• Ensures timely delivery of reports, records, etc.
• Answers inquiries for courier department, test information, and basic customer related issues.
• Ensures vehicles maintenance, fuel, and insurance cards are up to date.
• Maintains safe driving habits by abiding to all law.
• Ensures highest level quality of work for each specimen received.
• Maintains and supports a service oriented relationship with clients and all other employees.
• Enthusiastically performs miscellaneous duties with completion in a designated time frame.

All you need, is:

• Five (5) years of experience in route driving/planning responsibilities in commercial logistics
• working knowledge of the geographic area
• proficient in Microsoft Word and Excel applications
• excellent customer service communication skills
• Current and valid Tennessee Driver’s license
• good driving record.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know:

This role will have incidental exposure to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and expected to abide by all applicable privacy, confidentiality and security standards.

American Esoteric Laboratories (AEL) is an Equal Opportunity Employer (EOE).

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.