Lead Water Mitigation Technician

Job Description

Job Description

Company Overview:
 Paramount Restoration is a leading water mitigation company located in Erlanger, Kentucky. We specialize in providing prompt and professional restoration services to residential and commercial properties in the Northern Kentucky – Greater Cincinnati area. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of workmanship.

Benefits/Perks

• Flexible Schedule 
• Competitive Pay
• Career Advancement 
• Free Uniforms
• Profit Sharing
• Paid Training & Development

Job Summary

 We are currently seeking a skilled and experienced Lead Water Mitigation Technician to join our team. As a Water Mitigation Technician at Paramount Restoration, you will play a crucial role in mitigating water damage, restoring properties, and providing excellent customer service. You will work in a dynamic and fast-paced environment, utilizing industry-leading equipment and techniques to effectively manage water-related emergencies. 

Responsibilities 

•  Communicate with customers, explain procedures, and communicate with claim adjusters when needed.
• Ability to lead, teach, and instruct Technicians
• Ability to coordinate and lead water mitigation projects, completing them in a timely manner while adhering to industry standards
• Conduct thorough inspections to identify potential hazards and safety concerns
• Document all project activities, including moisture readings, photos, and job progress.
• Maintain vehicle and equipment being used (daily maintenance and cleaning)
• Provide quality customer service, address customers' concerns, and ensure satisfaction
• Write estimates for projects and complete proper documentation and paperwork

On Call:
All technicians are required to be in an on-call rotation schedule for after hour emergency service calls. Technicians will receive a bonus for going out to calls.

Qualifications

• Lead Water Mitigation Tech experience
• IICRC certifications preferred
• Strong leadership and crisis resolution skills
• Familiar with restoration management software (Encircle, Albi) preferred
• Ability to break large projects into small steps
• Valid Drivers License
• High school diploma/GED

Physical and Work Environment Requirements:

• Ability to work safely with Chemicals
• Ability to move up and down a latter if needed to remove ceilings and enter attics
• Ability to work in confined spaces (e.g., crawls spaces under buildings)
• Ability to lift 50-75 lbs. regularly and occasionally lift 100-150 lbs. with another team member.

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