Technical Support Specialist

Job Description

Job Description

Technical Support Specialist: this positions primary focus is to configure and schedule new production wireless controllers prior to shipment. This also includes providing technical phone support for new installations, assist in troubleshooting of existing controllers and make customer requested schedule changes. 

Responsibilities:

• Ability to configure and verify schedules in advanced CAT M1 IoT wireless control devices using our proprietary web portal.
• Provide technical support, troubleshooting and web portal training to customers.
• Work with software developers on new web portal development including testing and debugging. 
• Assist field technicians during installations including testing and troubleshooting.
• Maintain accurate records of customer support interactions.
• Collaborate with the production team to ensure timely and maintain efficient manufacturing processes.
• Identify and report issues in the production process.
• Follow all safety protocols and company policies and maintain operations manual.

Requirements:

• Associate degree (Preferred) in Electronics, Electrical Engineering or a related field.
• Strong knowledge of computer systems, Microsoft Windows and Microsoft Office Apps.
• Understanding of RS232/TTL serial communications. 
• Experience with commercial lighting control systems.
• Previous experience in wireless controls or similar technology is a plus.
• Strong technical troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Attention to detail and commitment to the highest quality standards.

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