DEALERS

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all- inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:
   • Clean – Keep all areas clean and pristine.
   • Safe – Follow all safety policies and procedures.
   • Friendly – Get to know our guests and build genuine relationships with them.
   • Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
   
   
2. Use the “WE CARE” formula to deliver the best experience to our guests.
   • Welcome – We treat strangers like friends and friends like family.
   • Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
   • Comfortable – We provide a safe, relaxing and inviting environment.
   • Appreciated – We recognize the full value of our guests.
   • Respected – We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
   • Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
   
   

1. Adhere to department service standards of being accurate, attentive and empathetic.
2. Interact with all guests and team members to positively affect interactions with guests and team members, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow team members.
3. Assumes overall responsibility for the effective gaming service activities for a designated table.
4. Maintains a constant awareness of activities of assigned table in order to observe and act appropriately in the event of any suspicious or irregular activity.
5. Controls and directs game in progress by dealing according to department procedures and maintaining game protection.
6. Communicate any pertinent information to the pit manager, floor supervisor, or other necessary team members regarding player information, Title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.
7. Assures high standards of guest service on assigned game.
8. Utilizes and is receptive to on-the-job training for receiving adequate guidance, resources, and information for adequate job performance.
9. Completes all company-required training within designated time frames.
10. Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

• Ability to stand for long periods of time with intermittent breaks on a daily basis.
• Ability to move effectively and efficiently around the table area (walking the game) so as to be able to observe all areas of the table.
• Able to work varied hours which include nights, weekends, and holidays.

Mental Demands:

• Ability to observe and give appropriate feedback on the actions of guests.
• Ability to perform addition, subtraction, multiplication, and division mentally, without the use of aided devices such as calculators and computers; this includes fractions and percentages.
• Able to verbally communicate effectively.
• Maintains mental concentration for significant/extended periods of time.

Work Environment:

• Ability to work in a brightly lit, smoked-filled casino environment with above-average noise levels.
• Ability to complete tasks in an interruptive environment.

MINIMUM QUALIFICATIONS

Education:

• No minimum requirement.

Training/Experience:

• Must pass an audition.

Job Knowledge:

• Sound technical understanding of games manuals, policies, and procedures.
• Demonstrate knowledge of games dealt.
• Completion of game training programs with resulting proficiency in games dealt.

Other:

• Must possess exceptional oral and interpersonal communication skills.
• Must be able to obtain and maintain a valid Gaming license.
• Must be able to receive and maintain all required certification(s).
• Must complete all required company training.

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