Food Outlet Attendant Lead, EDR – Mount Rushmore National Monument

Job Summary:
The Food Outlet Attendant Lead, EDR position oversees the Employee Dining Room (EDR) while assisting with training to Food & Beverage Attendants and ensuring standards and policies are followed. This position may also perform the duties of the Food & Beverage Attendant as needed.

The Details:
Position Type: Seasonal
Season Dates: Starts early April 2025 and ends late October 2025
Pay: $17.25
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Mount Rushmore National Memorial?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

Life in Mount Rushmore:

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• On-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Black Hills VIP Training Pass Discounts for local attractions
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program

Responsibilities

• Oversees EDR ensuring food and cleanliness standards and policies are followed.
• Follow opening and closing checklists.
• Provides hands-on training to new employees and assists in documenting employee’s knowledge of position and tasks.
• Provides feedback to Food & Beverage Management regarding meal selection and solicits employee feedback to improve the EDR experience.
• Perform Food & Beverage Attendant duties as need, including but not limited to:
  • Taking guest and/or employee orders and properly processes payment.
  • Maintaining assigned cashier drawer and following all cash handling and payment procedures.
  • Provides guest and/or employees with order, including serving hot and cold beverages.
  • Ensure service areas are clean, sanitized and properly stocked.
  • Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized.
  • Cleans floors, to include sweeping, mopping and vacuuming.
  
  
• Follow Company and departmental environmental and safety practices, policies, and procedures.
• Other duties as assigned.

Qualifications

• Previous food service experience is required or may substitute having demonstrated capability to perform responsibilities.
• Previous cash handling experience is strongly preferred.
• Ability to provide excellent guest service.
• Ability to train employees to set them up for success.
• Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
• Willing to “pitch-in” and help the team with tasks.
• Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Physical Requirements include:

Constantly walking, standing, handling, lifting/carrying up to 10 pounds, and pushing/pulling up to 12 pounds. 

Frequently reaching outward, lifting/carrying 11-50 pounds, and pushing and pulling 13-40 pounds.

Occasionally sitting, reaching above shoulder, climbing, crawling, squatting/kneeling, bending, lifting/carrying 50 pounds, and pushing/pulling over 41 pounds.

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