Instructional Designer

About The Role & Team:

As an Instructional Designer, you will craft and develop learning content for Cast Members and 3rd Party Travel Industry Clients to help them sell Disney Destinations to Guests around the world. This role leads all aspects of the production of learning content, from design and development through implementation and evaluation.

Routine projects include both online and instructor-led learning components, covering a wide range of topic areas like product knowledge, policies and procedures, or system training. This position will collaborate closely with peers who specialize in writing, graphic design, video production and/or web design, in addition to subject matter experts, Clients, Trainers/Facilitators, and/or vendors.

This position implements learning theory and researches processes to craft and implement learning materials that produce greater outcomes for a specific role or audience.

You will report to the Manager, Instructional Design.

This is a Full-Time position.

What You Will Do:

• Serve as the project leader to develop learning solutions that align with learning objectives, client needs, and business goals
• Work collaboratively with other team members, subject matter authorities, and key partners, to define the scope, identify desired performance outcomes, document job tasks, and develop an end-to-end project plan
• Recommend the appropriate learning solution(s) for a given need, based upon academic principles found in adult learning theory and current research
• Develop learning content in a variety of formats including, but not limited to, reference guides, “how-to” tutorial resources, presentations, facilitator scripts, online learning experiences (e.g., eLearning, webinars), instructional videos, and traditional classroom learning experiences
• Manage multiple learning content development projects simultaneously, scheduling design and review meetings-remaining accountable for maintaining project timelines
• Follow established Instructional Design models for content design and development
• Build effective assessment methods associated with learning content, including the development of knowledge assessments, skill assessments, and other measurement tools
• Assist with internal learning content maintenance, ensuring content remains current and ready to be used, at any time
• Conduct train-the-trainer sessions with training delivery partners and conduct after action and annual learning content reviews to identify continuous improvement opportunities

Required Qualifications & Skills:

• At least 3 years confirmed working experience in Instructional Design and with instructional technology
• Shown ability crafting, writing, and producing learning content for both soft skills and technical education
• Ability to design and develop classroom and synchronous virtual classroom learning content for both new and incumbent Cast Members
• Ability to design and develop eLearning/online learning content using tools such as Articulate Storyline and Articulate Rise
• Proficiency with Microsoft Office, Adobe Creative Cloud applications
• Organizational and project management skills
• Ability to handle and protect confidential information
• Ability to work together within a dynamic team environment
• High affinity for the Disney brand
• Proven understanding of Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and Aulani: A Disney Resort & Spa products and services

Preferred Qualifications:

• Facilitation and presentation skills
• Experience developing long, multi-week learning programs
• Knowledge of Sales educational programs and selling philosophies
• Proficiency in off-the-shelf and propriety Disney sales and booking applications and related systems/technologies used to provide help and support

Required Education:

• Bachelor’s Degree in Instructional Design

Preferred Education:

• Master’s Degree in Instructional Design

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC , which is part of a business we call Walt Disney World Resort .

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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