SUPERVISOR-SEASONAL

Supports the Manager of Operations in venue management and responsible for training and helping to develop the venue’s identity.

Responsibilities

• Ensures customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Maintains and creates relationships within the industry to increase revenues and guest attendance in the venue
• Manages sales and conversions
• Provides clear handover during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out
• Assists with the management/running of staff meetings, ensuring the entire team is being fully briefed
• Stays aware and notified all staff of menu changes, special requests/requirements and any upcoming party reservations are properly prepared for and implemented
• Reviews and communicates financial concerns and new information with the General Manager of the venue
• Manages monthly inventory control/turnover
• Controls costs without compromising standards and customer experience
• Assists with building and maintaining an efficient team of employees, driving the team towards meeting and attempting to exceed business objectives
• Supports the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team
• Promotes a positive and open-door policy with venue staff at all times
• Audits holiday/sick/vacation and scheduling needs on a daily and weekly basis
• Ensures a safe workplace by identifying and reporting hazards and taking corrective action where needed
• Responds to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction and NJ health regulations at all time
• Trains staff and addresses any issues regarding training on a daily and weekly basis
• Effectively oversees and directs all venue, lounge and/or bar operations in a smooth and professional manner
• Reviews/addresses venue and staff issues with upper and lower level management in a timely and organized manner
• Other duties as assigned

Qualifications

• Must have three (3) years of Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment
• Previous experience managing new venue concepts is a plus, with experience in Casino/Resort being most ideal
• Proven leadership abilities with emphasis on creating and maintaining positive work environments
• Must be able to manage multiple tasks in stressful environments
• Strong interpersonal and communication skills is essential
• Must be knowledge with unions
• Experience managing P/L and budgets is a plus

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