Program Specialist

Securing Travel, Protecting People – At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America’s transportation infrastructure and ensuring freedom of movement for people and commerce.

Overview

• Accepting applications

• Open & closing dates

  03/13/2025 to 03/26/2025

• Salary
  

  $73,939 – $115,213 per year
  Salary range listed includes locality rate of 17.06%.

  
  
• Pay scale & grade
  

  SV G – H

• Location

  1 vacancy in the following location:

  
  
• Remote job
  

  No

• Telework eligible
  

  No

• Travel Required
  

  Not required

• Relocation expenses reimbursed
  

  No

• Appointment type
  

  Permanent

• Work schedule
  

  Full-time

• Service
  

  Excepted

• Promotion potential

  H – This recruitment provides promotion opportunity to a higher banded position without further competition. Promotion is not guaranteed and is dependent on agency needs and supervisory recommendation.

  
  
  
• Job family (Series)
• Supervisory status
  

  No

• Security clearance
• Drug test
  

  No

• Position sensitivity and risk
• Trust determination process
• Financial disclosure
• Bargaining unit status
• Announcement number

  MSY-25-870629-12682775-I

• Control number
  

  833624500

This job is open to

Clarification from the agency

Duties

This Program Specialist position is located at Louis Armstrong International Airport (MSY), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

• Working closely with the Federal Security Director (FSD) to coordinate, implement, and maintain an effective program to communicate TSA’s policies, programs, and directives.
• Identifying and responding to stakeholders’ questions, problems, and concerns regarding security.
• Overseeing and addressing customer service inquiries.
• Identifying and responding to opportunities to further the aims of the organization to the public.
• Managing and supporting the collection of various performance metrics to identify inefficiencies and areas in need of process improvement.
• Managing supplies, including both procurement and inventory management.
• Coordinating solutions to information technology (IT) problems; coordinating staff efforts concerning the acquisition and use of specialized software applications.
• Conducting in-depth analyses regarding potential conflicts of airport administrative procedures with overall TSA administrative policies.
• Providing airport management with status reports and planned activities in assigned program areas.
• Providing management advisory services to the FSD staff and providing the first line response to airport employee inquiries.

The major duties described above reflect the full performance level of this position. Typically, the lower pay band (G Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.

Requirements
Conditions of Employment

1. You must possess U.S. Citizenship or be a U.S. National.
2. You must complete a favorable Background Investigation (BI).
3. Selective Service registration is required.

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualifications

To qualify for the SV-G Pay Band (equivalent to GS-11), you must have:

• Experience: One year of specialized experience at the SV-F or GS-9 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as participating in at least two (2) administrative functions, such as: procurement and inventory management, record auditing, scheduling training, facilities/space planning, generating work rosters, and records disposition and disposal.

OR

• Education: Possess a Ph.D. or equivalent doctoral degree in a field directly related to this position; OR three full years of progressively higher-level graduate education leading to such a degree; OR LL.M., if related. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. (Must submit copy of transcripts)

OR

• Combination of experience and education: Combinations of successfully completed graduate level education, beyond the second year, and experience may be used to meet total qualification requirements for this position and may be computed by first determining your total qualifying experience as a percentage of the experience required for the band level; then determining your education as a percentage of the education required for the band level; and then adding the two percentages. The total percentages must equal at least 100 percent.

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Participating in at least two (2) administrative functions such as: procurement and inventory management, facilities/space planning, vehicle maintenance and use, and records disposition and disposal); and assisting in program management, including program performance improvement
• Utilizing computer applications such as: Microsoft Excel, Access, Visual Basic, CSS, Javascript and JSON; Python programming language and iShare experience preferred
• Developing and maintaining products and tools for operations management, including staffing, scheduling and other resource management products
• Analyzing metrics and data
• Developing presentations for senior-level management

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Resumes must include the following:

• Narrative description of duties with start and end dates (including the month and year) for work experience.
• State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week.
• Performance level (i.e. band or grade)

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Additional information

Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer “Competitive Status” that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at:

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about , including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.

More than one position may be filled from this announcement.

If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the website and select “Benefits.” will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location – 240 hours, foreign duty location – 360 hours, or TSES position – 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

• Benefits
  

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

  
  
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.

Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:

• Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis.
• Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis.
• Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

Your qualifications will be evaluated on the following competencies that are relevant to the duties of this position and must be fully supported by information in your resume:

• Administration and Management
• Program Management

You may preview the questions for this vacancy here:

• Benefits
  

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

  
  
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  
  
  

  Resume: Your resume must include the following details when applying to a TSA job vacancy announcement on USAJOBS. If your resume does not contain this information, your application will be marked as insufficient, and you will not receive consideration for this position:

  • Narrative description of duties for each job entry with start and end dates, including month and year (i.e. 8/2023 – 8/2024 or 8/2024 – present) for work experience.
  • Number of hours worked in a position (i.e., full-time or part-time) for each job entry. If part-time, state the total number of hours worked per week.
  • Performance level for federal civilian positions which include pay band and grade (i.e. I Band or GS-11) for each job entry.
  
  

  Utilizing the and completing all available fields is strongly encouraged.

  
  
  

  Note: Do NOT include photographs (or links to social media such as LinkedIn), inappropriate content, nor personal information such as age, gender, religion, social security number, etc. on your resume.

  In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on being a current eligible TSA employee (which includes permanent employees and 5 year temporary employees), or education or a combination of education and experience:

  
  

  TSA Current Employees- Strongly encouraged to submit the most recent non-Award SF-50, at the time of application, to support eligibility for Status consideration. TSA employees who do not submit the SF-50 with the application must document their current TSA position in their resume and may be required to provide the SF-50 document during the selection process. TSA employees may obtain a copy of their most recent non-Award SF-50 at .

  TSA Displaced Employees- If you indicate eligibility for this priority consideration and exemption from Area of Consideration restrictions, you must submit a copy of the official notification that supports this eligibility at the time of application.

  
  

  Education Required Documents – If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

  If you do not submit required documentation described in this job opportunity announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.

  
  

  If you are relying on your education to meet qualification requirements:

  
  

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

  
  
  

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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