Digital Business Operations Manager

Industry experience required. Digital Operations background preferred. Bolingbrook territory.

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer’s offers a competitive compensation package with a salary range of $ 87500- $115000 / year plus bonus . This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate’s education, skills and experience and will make an offer appropriately.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Digital Business Operations Manager would be responsible for operationalizing eCommerce and CRM capabilities in the market as well as enabling customer and sales team business growth potential.

Primary Responsibilities

• Point person for support and implementation of all digital enablement initiatives for the market. Collaborate with all impacted departments and functions
• Design and implement new business processes or revise existing business processes to integrate evolving digital enablement capabilities
• Lead adoption and reinforcement of digital tools, processes, and capabilities by working cross-functionally with commercial teams, Commercial Operations, Learning-Development, and Human Resources
• Responsible for customer eCommerce activation and eCommerce platform adoption
• Lead eCommerce activation teams and provide direction to commercial field teams
• Set the foundation for the introduction of Digital Marketing Campaigns and brand marketing strategies into market sales execution activities
• Analyze the business impact and commercial effectiveness of implementing digital capabilities
• Capture, synthesize, and communicate feedback to Corporate and Regional teams on user experience and platform enhancement opportunities
• Inform and provide strategic recommendations to market and regional executive teams on business growth opportunities derived from CRM and eCommerce insights
• Support and inform Route-to-Market and Sales Compensation strategy through CRM and eCommerce insights
• Champion Voice of Customer by consulting customers (internal and external) and suppliers to capture and analyze experiential feedback and business impact of new commercial systems and processes
• Collaborate with and support Human Resources on market communications and change management, change network selection, engagement, and effectiveness initiatives
• Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor s degree plus 5 years experience in beverage alcohol distribution
• Understanding of B2B commerce and commercial sales processes
• Strong change management and communications skills across multiple stakeholders and functions.
• Proficient in MS Office (e.g., PowerPoint, Excel, Access, and Word)

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer’s Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant’s arrest and/or criminal conviction records. Southern Glazer’s Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer’s Wine and Spirits and do not reflect Southern Glazer’s pay bands or ranges.

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