Development Associate, Major Gifts

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

For more than 200 years, Massachusetts General Hospital has pioneered the future of medicine and we’re positioned to expand this impact as the departments of Mass General and Brigham and Women’s Hospital integrate to advance patient care, education and research.

The Development Office is a vibrant and collaborative team focused on advancing the mission of healthcare excellence across our academic medical centers and expanding the philanthropy that makes this mission possible.

Learn more about our team here: https://giving.massgeneral.org/mgh-development-careers

Job Summary

The Development Associate is an entry-level role on the Major Gifts team within the Mass General Development Office. With guidance and training, the Associate supports three members of the Major Gifts team by managing calendars, assisting with preparations for meetings and events, processing business expenses and making travel arrangements when needed. The Associate also enters fundraising actions and activities in a donor database and prepares and distributes team reports.

As an Associate, you will work alongside fellow management support professionals, or “MSPs,” who hold similar support roles in the department. Development MSPs are talented, dynamic and valued colleagues who serve as partners and collaborators in teams across the department. As a Mass General Development MSP, you will have access to a variety of networking, professional development and leadership opportunities.

To Apply
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

General MSP Responsibilities
With guidance from supervisor:
• Manage the calendars of assigned individuals, keeping them free of scheduling conflicts
• Assist with coordinating logistics, drafting agendas and other materials for review, taking notes and organizing follow up actions for meetings, events, appointments and presentations, communicating any issues as needed
• Attend to donor, physician and hospital administrators’ phone and email inquiries relating to gift-related issues, as needed
• Submit employee expenses and vendor invoices
• Conduct basic prospect identification and research activities as needed, working with Prospect Management and Research colleagues to collect relevant information about donors
• Record donor activity, data and action items in a database
• Complete booking forms for gifts and pledges in a timely manner with thorough backup information
• As needed, assist with daily administrative activities
• Make travel arrangements, prepare travel itineraries and flag potential conflicts
• Participate in professional development including taking advantage of shadowing opportunities when appropriate
• Prepare and regularly update progress reports
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods
• Assist with recruitment activities as needed
• Take on other office-wide duties at the request of Development leadership
• Adhere to the mission, credo, and standards of behavior of Mass General Hospital

Qualifications

Qualifications

At least 6 months of experience in a customer service or relationship-building role is required. A bachelor’s degree is preferred but not required.

In addition, the ideal candidate will possess the following skills, abilities and attitudes:

• Strong verbal and written communication skills
• Problem solving skills
• Organizational, time management and project management skills
• Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly
• Competency using videoconferencing platforms (Zoom and Teams preferred)
• Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser’s Edge preferred)
• Attention to detail
• Professionalism and a strong work ethic
• Desire and motivation to learn about the organization and fundraising
• Awareness of personal work styles in self and others
• Adaptability and flexibility in times of shifting priorities
• Ability to work collaboratively with diverse audiences
• Creativity and high levels of energy and enthusiasm
• Commitment to adopting best practices and maximizing efficiency
• Inclination to build relationships with people inside and outside of the organization
• Good judgement and care in dealing with confidential information

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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