Lead, Co-Brand Guest Experience & Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Marketing team has an exciting career opportunity for a full time Lead, Co-Brand Guest Experience & Operations reporting to the Senior Manager, Credit Card & Gift Card Marketing.

This position will be working onsite from Miami.

Position Summary:

This position will partner with sales, guest services, marketing, shipboard operations, IT and external partners to promote and manage the Royal Rewards (Royal Caribbean, Celebrity, and Silversea) co-brand products throughout their full product lifecycle, ensuring compliance with bank regulation, operational excellence, and optimal guest experience This individual is responsible for the business aspects of supporting staff that promote the cards onboard & in the call center, plus the operations that drive rewards earn and redemption. This position is focused on tracking performance and revenue benefits associated with co-brand as well as continuously looking at ways to enhance the product roadmap to drive a better guest experience. This position will review new opportunities on an ongoing basis, be accountable for meeting product goals, and have well defined criteria to assess opportunities in an objective manner.

Essential Duties and Responsibilities:

1. Optimize co-brand sales and key points of guest interaction via onboard sales & Digital channels
2. Identify product optimization opportunities related to delivery, technology, rewards redemption, and customer experience
3. Lead operational strategy for rewards redemption and cardholder benefits deigned to maximize cardholder acquisition, engagement, and spend
4. Manage day-to-day relationship with dedicated Bank of America stakeholders and onboard teams, guest services, call center, and IT
5. Oversee operations, trainings, testing, system integrations, analysis and product development needs for co-brand
6. Leverage strategic partnerships to expand cardholder benefits and manage those relationships effectively
7. Work collaboratively with cross-functional teams to forecast, manage and analyze program performance metrics and to report on activities and KPIs; manage integration initiatives to enable data sharing necessary for effective reporting
8. Streamline operational processes to maximize revenue, including automation of reporting and ongoing analyses for sales, redemption, and breakage co-brand points to Executive Leadership
9. Collaborate with third party vendors and agency partners on creative and content development for program

Qualifications, Knowledge and Skills:

1. Bachelor’s degree in Business, Master’s preferred
2. 3-5 years of marketing experience, payments experience required
3. Strong relationship management and partnership skills
4. Excellent communication skills – from peers to C-Suite
5. Roll up your sleeves, go-getter mindset
6. Passion for the Royal Caribbean brand – you love to cruise
7. Strong attention to detail and organizational skills
8. Collaborative, enthusiastic team player
9. Willing to travel up to 10% of time onboard cruise ships
10. Proficiency in with MS Work, Project, Excel, and PowerPoint

We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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