Triage RN, Family Medicine- Pembroke

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by the Mass General Brigham system to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

Brigham and Women’s Health Care Center in Pembroke is a multi-level facility spanning 30,000 square feet. Located at 15 Corporate Park Drive, the center includes primary care/family medicine (all ages), obstetrics and gynecology, as well as a multi-specialty clinic (orthopedics, cardiology pulmonary, vascular, neurosurgery, endocrinology, general surgery, gastroenterology, and urology).

Are you ready to bring your talent to this team and join us in moving community-based ambulatory care forward?

Job Summary

We are seeking a full-time Triage Nurse for our Family Medicine Office in Pembroke.

The Triage RN supports our healthcare teams primarily through phone triage but has some patient facing hands-on aspects as well. The Nurse will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls are related to patient concerns, appointments, pre and post procedures, urgent care, inpatient admissions, prescription refills ,and test results. This person will be an integral part of an extraordinary team.

Qualifications

Education
Associate’s Degree Nursing required or Bachelor’s Degree Nursing preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Registered Nurse [RN – State License] – Generic – HR Only required

Experience
Clinical nursing experience 0-1 year required

Knowledge, Skills and Abilities
– Familiarity with the principles and skills needed for practical nursing to provide patient care and treatment.
– Knowledgeable of the care required by respective age groups for which care is being provided.
– Ability to maintain confidentiality and secure sensitive information.
– Knowledge of medical terminology.
– Excellent verbal and communication skills.
– Ability to accurately screen and triage acute patients.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

15 Corporate Park Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Brigham and Women’s Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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