Technical Infrastructure Program Manager , AIS-SC

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The team is looking for an exceptional TIPM (Technical Infrastructure Program Manager) on the Capacity Delivery Reliability team to drive on-time delivery of Networking rack orders to data centers globally across a portfolio of products. The ideal candidate will have a strong understand of supply chains for hardware and high-level understanding of data center setup involving networking.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company.

Key job responsibilities
– Manage a portfolio of hundreds of Networking rack orders ensuring on-time delivery by working with internal AWS teams to clear blockers in the supply chain and automation systems
– Develop reporting for internal Networking business partners on portfolio status of all demand in 13-week horizon
– Metrics reporting on program effectiveness and impact across the supply chain using Quicksight or Tableau
– Partner with materials and manufacturing teams to ensure supply is where we need it when we need it for on-time rack shipments
– Partner closely with Positions team to ensure we have adequate supportability in DCs for demand
– Partner with S&OP and NPI teams to ensure supportability of new product introduction and existing products over 13-wk horizon

A day in the life
– Check Quicksight & Tableau dashboards and internal AWS tools to triage rack fulfillment status
– Work with partners in S&OP, Materials, Manufacturing, New Product Introduction, Positions, and Networking to expedite, unblock, and fulfill orders
– Partner with SCos development teams for automation-related issues and to drive development of new features
– Attend business reviews at department and project level for different initiatives to support

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

– Bachelor’s degree AND 3+ years of work experience in technical program management, process improvement, or project execution
– 3+ years of work experience in planning, operations or strategy-based roles
– Experience building dashboards in Quicksight or Tableau and using SQL to perform data analysis
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, etc.)
– Experience presenting to and writing documents/business reviews for senior leadership

PREFERRED QUALIFICATIONS

– Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
– Anticipates, identifies and drives resolution of technical challenges and inter-dependencies to prevent downstream problems
– Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $205,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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