20-HR Weekend Practice Assistant II – Infusion

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

The Practice Assistant II for Infusion Services will ensure efficient operation of the Ambulatory Infusion Center at Brigham and Women’s Hospital’s Main Campus in Boston, 850 Boylston in Chestnut Hill, and other locations as determined. Reporting to the Practice Manager, the Practice Assistant II maintains patient scheduling, referrals, and specialty pharmacy medication coordination. This role works alongside administrative staff such as front desk and scheduling staff.

The Practice Assistant II is an integral part of assisting with the implementation of BWH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians, peers, and staff to create a positive culture and work environment while achieving service excellence for our patients.

Qualifications

PRINCIPAL DUTIES AND RESPONSIBILITIES:

The responsibilities of this position are broad, generally including operational duties, patient throughout and scheduling.

Specific responsibilities as follows:

• Patient registration, scheduling and billing processes for department. This includes checking in patients, checking out patients, scheduling patients from the Referral Workque and checking and responding to voicemails.
• Partnership with Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments.
• In collaboration with the Practice Manager and Practice Coordinator, lead initiatives to create a high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment.
• Meets and greets patients regularly, throughout the day.
• Ensures Patient Information Area is properly maintained as a resource for patients.
• Support Practice Manager and Practice Coordinator on development and implementation of process improvement initiatives and new projects.
• Demonstrates knowledge and promotes administrative and employee policies.
• Professional individual with strong communication and interpersonal skills. Demonstrate independent judgment within the scope of this position, while maintaining effective relations with others.

• All other duties, as assigned.

QUALIFICATIONS:

• High School Diploma/GED required; bachelor’s degree preferred.
• Clinical Operations and Scheduling experience preferred, ideally within Infusion or in Ambulatory Healthcare Practice Environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
• Commitment to service excellence, with the ability to demonstrate a consistently professional level of customer service with all patients, providers, and colleagues.
• Strong organizational, coordination and judgment skills. Ability to prioritize effectively.
• Analytical ability and strong problem-solving skills (critical thinking)
• Ability to manage multiple tasks effectively, following established protocols, and work within systems.
• Exhibit flexibility and function effectively in a fast-paced, growing environment.
• Excellent interpersonal skills.
• Willing and able to work with Practice Manager to balance initiatives and projects to meet all deadlines.
• Must be pro-active and handle complex and diverse patient interactions in a variety of situations, some of which are stressful.
• Demonstrated ability in project management and project implementation.
• Excellent organizational, analytical, time-management and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with computer skills. Ability to use all applicable applications at highest competency level.
• Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.
• Advanced understanding and use of medical terminology.
• Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission, CMS and HIPAA.

WORKING CONDITIONS:

Works in a Hospital based Ambulatory Practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

SUPERVISORY RESPONSIBILITY:

No direct supervisory responsibilities.

FISCAL RESPONSIBILITY:

No direct financial or fiscal responsibilities.

EEO STATEMENT:

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs – 35lbs
• Carrying Occasionally (3-33%) 20lbs – 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67-100%)
• Vision – Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

60 Fenwood Road

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women’s Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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