AI/ML Engineer

Consumer Insight Measurement & Analytics (CIMA) is part of Disney Experience and is a center of excellence leading strategy development and decision-making through actionable data analytics integration and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team leverages best practices in analytics to capture data, analyze, and optimize our digital and contact center channels to drive guest satisfaction and business outcomes.

As an AI/ML Engineer (Senior Omni Channel Analyst), you will independently execute analytical projects from ideation to completion, addressing complex business questions that span digital and contact center ecosystems. You will develop solutions across disciplines in Artificial Intelligence including Large Language Models and Generative AI. This role requires a passion for creative problem-solving, analytical delivery, and the ability to interpret and understand the objectives of complex business questions. You will be a key data storyteller on the DTOA Analytics team by building explainable models and sharing key insights. You will succeed in this role if you are passionate about data science and insights, endlessly curious, and enjoy working in a dynamic and fast-paced environment.

This role reports to the Manager, Omni Channel Analytics and will be based in Orlando, Florida.

What you will do:

• Advanced Analytics & AI Solutions:
  • Design and implement generative AI solutions and develop prompt engineering strategies to answer complex business questions.
  • Conduct projects from ideation to delivery, applying statistical modeling, machine learning, and deep-dive analyses.
  
  
• Data-Driven Storytelling:
  • Analyze digital and contact center data to extract actionable insights.
  • Communicate findings effectively to senior leadership and stakeholders.
  
  
• Collaboration & Innovation:
  • Work with cross-functional teams to solve abstract business challenges using reproducible, quantitative methods.
  • Stay up to date with the latest trends artificial intelligence and data science and share knowledge and best practices with team members.
  • Support partners and clients with data and processes to enable more efficient and consistent reporting and analysis in the organization.
  
  

Required Qualifications & Skills:

• 4+ years experience in analytics or data science.
• Advanced proficiency in SQL and Python.
• Experience with big data tools (Cloudera, MySQL, Snowflake, BigQuery).
• Strong background in statistical analysis, text mining, NLP, and clustering.
• Excellent communication skills and ability to translate complex data into clear insights.
• Proven track record in managing projects in fast-paced, dynamic environments.

Preferred Qualifications:

• Graduate degree and/or 6+ years of relevant experience in analytics or data science.
• Hands-on experience working with LLMs, generative AI solutions and prompt engineering.
• Experience with digital and contact center data and analytics.
• Familiarity with Docker, Spark and other advanced machine learning technologies.

Required Education:

Bachelor’s degree in a quantitative field (e.g., statistics, mathematics, engineering)

Preferred Education:

Graduate degree

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC , which is part of a business we call Disney Experiences .

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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