Analyst. Customer Service, Invoice to Delivery

JOB SUMMARY:

This is a role within Order to Delivery Function with the goal of receiving, troubleshooting, and releasing work to our Distribution Centers while also looking for and working on initiatives to improve processes and streamline activities.

This position will have a significant portion of their time dedicated to the day-to-day management of order flow for the assigned customer accounts while supporting key metrics and KPIs

TASKS, DUTIES & RESPONSIBILITIES

Order to Delivery – Day-to-Day Responsibilities (~70%):

• Review orders submitted by accounts and release them to Distribution
• Communicate effectively with Customers, Inventory Management, Credit and Distribution Centers to facilitate order release and shipment
• Respond to Customer and/or Salesforce inquiries, maintain order processing portfolio, problem solving
• Provide reporting based on needs of customer accounts and department
• Actively participate in cross-functional projects to improve existing processes for efficiency
• Participate in Sales, Supply Chain and Departmental meetings

Order to Delivery – Additional Responsibilities (~30%)

• Optimize existing reports, analytical tools, data sources, database queries and procedures
• Develops sustainable solutions across groups
• Performs and participates in root cause analysis while recommending solutions/improvements
• Leading and managing projects to drive improvements
• Presenting findings / solutions to Leadership

JOB REQUIREMENTS

Education, Experience and Skills

• College Degree Required
• Supply Chain / Logistics experience preferred
• Proficient skills in Excel, Word, and Outlook
• Excellent analytical skills with strong attention to detail
• Excellent communication, interpersonal and organizational skills
• Enthusiasm to work in a fast-paced, team-oriented environment
• Ability to present data collected and analyzed to key business partners
• Ability to understand the nuances of communicating effectively with Finance and IT
• Ability to seek effective and efficient ways to achieve results
• Ability to build and maintain positive relationships with internal and external customers
• Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Specific Designations, Certifications or Licenses

• SAP experience is desired but not required
• PowerBi , Tableau, Analyzer is desired but not required
• Lean/Six Sigma Business Process Improvement experience is desired but not required

Competencies:

Analytical:

• Ability to analyze large data sets and conduct root cause investigations
• Functional (transactional) knowledge
• Calculated decision-making abilities
• Analyze current processes to identify opportunities for improvement

Interacts effectively:

• Listens and communicates well

Displays sensitivity to the L’Oreal Métier and demonstrates excellence:

• Focuses on completing work accurately and with high quality
• Sets high standards of performance for self and others

Achieves results:

• Pursues objectives with drive
• Stays proactive
• Acts with integrity

Manages complexity and demonstrates entrepreneurship:

• Reasons from multiple perspectives
• Makes decisions independently
• Takes initiative
• Multi-tasking

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