Application Coordinator II- Cadence Certified

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Cadence fundamental experience requirements
o Questions
o Rules
o Subgroups
o Visit Type masterfile add/remove settings
o Blocks
o Tags
o SmartTexts
o Session Definitions/Limits
o Pools
o Centers
o Modifiers
o Reporting workbench report/slicer dicer
o Referral Workqueue build/maintenance
o Appointment Request Workqueue build/maintenance
o Printing/Mapping add/remove settings
o Provider Masterfile
o Department Build/Facility Structure

• Cadence Production Support- General
o Strong understanding of Primary and Specilaty clinic workflows
o End user general support – Cadence
o ServiceNow ticket management or similar system
o Cadence Enhancements/Projects as assigned

Job Summary

Summary
Act as part of a team of application and workflow experts to provide design & build supporting Epic and possibly other healthcare systems. Analyzes the organization’s current business practices and translates them into configurations and workflows for successful product implementation.
Essential Functions
-Participates in discussions to inform decisions using application knowledge and analysis.
-Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.
-Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.
-Develops and executes test plans and performs other software quality assurance tasks.
-Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.
-Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
-Acts as team delegate/representative at department, project, or other meetings, as assigned.
-Participates as needed with a review of the training curriculum and end-user documentation for the applications user community.

Qualifications

Education
Bachelor’s Degree Computer Science required or Bachelor’s Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Experience in healthcare information technology 3-5 years required

5+ years Preferred

Knowledge, Skills and Abilities
– Must be able to obtain required Epic certifications as outlined by program requirements.
– Experience in the development, support or operation of software applications, preferably in a healthcare setting.
– Excellent oral and written communication skills.
– Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
– Demonstrated analytic and problem-solving skills.
– Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Additional Job Details (if applicable)

Physical Requirements

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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