Assistant Executive Housekeeper

ABOUT US:

Nestled in the prestigious Gold Coast neighborhood, Park Hyatt Chicago is a Forbes Four-Star luxury hotel that epitomizes sophistication and timeless elegance. With a seamless blend of contemporary design and refined service, our hotel offers a sanctuary for the most discerning travelers. Every guest experience is thoughtfully curated, from the serene atmosphere of our guest rooms to our world-class dining and wellness offerings. At Park Hyatt Chicago, luxury is not just a promise-it’s our culture.

Our Housekeeping team plays an essential role in upholding the pristine standards that define our guest experience. With an uncompromising commitment to detail, we create an environment where luxury meets comfort at every turn.

THE ROLE:

As Assistant Executive Housekeeper at Park Hyatt Chicago, you will be instrumental in supporting the day-to-day operations of the Housekeeping department. Working closely with the Executive Housekeeper and Housekeeping leadership team, you will help ensure the highest level of cleanliness, organization, and guest satisfaction throughout the hotel.

Your responsibilities will include supervising and guiding a dedicated team of room attendants, housepersons, and public area attendants. You’ll oversee daily room inspections, monitor inventory and supplies, and assist in managing departmental schedules. Additionally, you will support the onboarding, training, and continued development of team members, ensuring each colleague upholds our brand’s standards of excellence.

This role also involves collaborating with other departments-including Front Office, Engineering, and Laundry-to ensure seamless communication and smooth operations. Whether preparing for high-profile guests or managing back-of-house logistics, your leadership will ensure every space reflects the elevated standards of Park Hyatt.

SALARY INFORMATION:

The salary for this position ranges from $51,600 to $61,800. This range reflects the competitive compensation expected at Park Hyatt Chicago. Actual pay will be commensurate with experience.

BENEFITS:

• Health Insurance Eligibility: Available after 30 days of employment.
• 401(k) Eligibility: Available after 30 days of employment.
• 401(k) Matching Contribution: Eligible after 1 year of employment (limited match).
• Monthly Fitness Membership Reimbursement: Available up to a specified limit.
• Qualified Parking & Transportation Tax Exemption: Subject to eligibility.
• Paid Time Off & Holidays: Provided according to company policy.

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

Qualifications

• Experience: 2-3 years of progressive experience in hotel housekeeping or rooms division management, ideally within a luxury or Forbes-rated property.
• Education: Degree in Hospitality or Hotel Management is preferred.
• Service-Oriented: A genuine passion for delivering exceptional guest service in a fast-paced, detail-driven environment.
• Luxury Standards: Familiarity with Forbes Travel Guide standards and a deep commitment to upholding the highest levels of cleanliness, service, and presentation.
• Leadership: High-energy, motivational leader with an entrepreneurial mindset and a track record of developing strong, engaged teams.
• Communication: Refined verbal and written communication skills with the ability to interact effectively and professionally with guests and colleagues.
• Customer Experience: Demonstrated ability to deliver outstanding guest service with a focus on continuous improvement and operational excellence.
• Interpersonal Skills: Strong emotional intelligence and a team-oriented mindset.
• Organizational Skills: Exceptional ability to manage time, resources, and priorities in a dynamic environment.
• Technical Proficiency: Proficient in Microsoft Word, Excel, and housekeeping or property management systems.
• Problem Solving: Proactive, solutions-oriented, and adaptable when managing guest needs or operational challenges.
• Schedule Flexibility: Willingness to work a flexible schedule, including nights, weekends, and holidays as business needs demand.

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