Assistant Housekeeping Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Assistant Housekeeping Manager

About the role:

This role assists the Director of Housekeeping to manage the Housekeeping staff to ensure guest rooms and public areas are cleaned to standard. Oversees the staff and activities of the Laundry/Valet Department ensuring that all Rooms and F&B linen, Guest Clothing and Employee Uniforms are cleaned on a timely basis.

What you will do:

• Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• The ability to assist in the supervision, discipline, and mentorship of staff and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.

• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.

What you bring:

• Minimum 2+ years of experience within Rooms Division, preferably within the housekeeping department in a luxury hotel setting.

• Must have working knowledge of computers and systems.

• Strong interpersonal and relationship-building skills to work with cross-functional teams.

• This role has direct contact with employees and guests and as such good communication skills are a necessity.

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Prefer bilingual in Spanish.

What we offer:

• Salary range: $63k – $68k annually

• Winter Season Lifestyle Benefit

• Merchant Pass and Eco Passes Available

• 401k participation with company matching program

• Competitive Benefits: Medical, Dental and Life Insurance

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Employee cafeteria available for shift meals.

• Complimentary dry cleaning of uniforms

• Be yourself and become a member of a work family that cares about you and invests in your development.

• Elevate your craft here and abroad!

• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.

• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//

• We Are Four Seasons Video

• http://jobs.fourseasons.com/

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts

• https://www.facebook.com/FourSeasonsJobs

• https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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