ASST MANAGER – SECURITY

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin’ benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Responsibilities

Under the direction of the Security Shift Manager, coordinates all activities with events at the facility, including the planning, organizing and security of events within the facility to meet contractual obligations and quality customer service standards. Coordinates with the Hard Rock Live Operations and Production Manager, as well as Hotel, Casino Managers and Security Managers to go over the schedule of events held in and around the building and property.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to:

• Meets with Security Managers of featured artists to provide information and guidance to the client in order to obtain accurate security measures.
• Coordinate all “meet & greet” with artists and oversee security and safety of the artist.
• Oversee the distribution of credentials and passes.
• Coordinate number of and positioning of all EMS.
• Determine placement & monitor all electronic video devices.
• Monitor fire alarm system.
• Establish & implement emergency evacuation plan.
• Provide security for all vendors ie: sales of merchandise, transportation of all money from the sales of merchandise.
• Hire new employees.
• Train employees: use of radio, physical altercations, verbal altercations, disorderly conduct, guest relations, crowd control, artist escort.
• Coordinate all scheduling for security staff.
• Develop a plan for each event ie: location of staff, route for artists.
• Escort all featured artists to and from the events and maintain security.
• Process/ Approve/ Deliver payroll for security.
• Coordinate with Seminole Police number of officers needed for each event, as well as report time, duties and location of officers, traffic and police escort of artists.
• Coordinate parking of tour buses, trucks, guests.
• Handle the distribution of all money for concession stands.
• Coordinate security details outside Hard Rock Live ie: Tribal Christmas party, pool functions, Seminole Paradise functions, boxing events, press conferences, special events, etc.
• Write reports and document all incidents at HRL.
• Supervise approximately 70 employees.
• Handle any/all security issues with HRL.
• Oversee all performances, ensure the safety of all patrons, guests, employees and anyone associated with and during the events.
• Provide security for ticket booth operations ie: coordinate the orderly distribution of tickets to special events.
• Oversee placement of all media trucks and equipment to ensure the safety of patrons, guests, employees and artists.

Qualifications

High School diploma or equivalent required. One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.

ADDITIONAL REQUIREMENTS:

• Must have industry or job-related knowledge.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
• Must be able to communicate with guests and other employees in a positive manner.
• Excellent communication and time management skills.
• Ability to forecast time management needs.
• Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals. Must be able to speak to general public and/or groups of individuals. Must be able to Coach/Counsel team members.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.

WORK ENVIRONMENT :

• Must be able to work in a professional office environment as well as within Hard Rock Live with constant exposure to general public.
• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

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Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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