Job Description
Hyatt Hotels and Resorts
Essential Job Functions:
- Always treat guests with courtesy and respect in a variety of situations.
- Adhere to hotel Health and Safety guidelines.
- Ability to work under pressure and in a fast paced environment.
- Always knock and announce yourself before entering any guest room, whether vacant or not.
- Stand at assigned area in lobby and outside hotel entrance to assist and greet guests. Posted area should be kept neat and clean at all times.
- Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to re-assigned room for room changes, and from their room to the point of departure from the hotel.
- Assist in locating guests lost luggage.
- Correctly tag, store and retrieve luggage from holding room (If a room has checked-out and a new guest has checked in waiting for a vacant dirty room to be cleaned, luggage for the new guest may be stored in the guest room closet or on the luggage rack).
- Retrieve luggage from guest room for guest already checked out.
- Deliver boxes and packages from the security booth at the loading dock to the meeting room storage (pre-function).
- Retrieve boxes and packages from meeting room (post function) and deliver to the security booth at the loading dock.
- Ensure all internal communication via HotSOS handheld is answered immediately, and tickets are closed in a timely manner when dispatched to specific bellman handheld.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest’s room and explain safety features of assigned room.
- Demonstrate use of room key to guests and place luggage inside room.
- Identify and explain guest room features
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
- Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
- Relay accurate directions to guests on inquiries of transportation within the local areas
- Maintain accurate log record of guest calls for Bell Person assistance.
- Answer bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
- Handle guest complaints immediately.
- Retrieve luggage from guest rooms for guests already checked out.
- Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location.
- Deliver items to guest rooms promptly to include: a) messages, b) mail, c) packages, d) flowers, e) sundry items requested by guest, f) gift items.
- Deliver morning newspaper by 6:30am to specified guest rooms.
- Monitor and maintain appearance of lobby areas and luggage holding room as well as polish/clean luggage carts.
- Assist guests with unloading/loading of vehicles, guest requests and services, retrieval of theater tickets, flowers, etc.
- Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy.
- Adhere to the Thompson Hotels’ standards including Forbes 5-star standards
- Retrieve ice for guests, upon request
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
Essential:
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to read English to a degree sufficient to ascertain information from luggage tags, and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
Desirable:
- Previous guest relations training
- High school graduate or equivalent
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms.
- Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
$17.66 – $ 23.54
To apply, please visit the following URL:https://www.jobmonkeyjobs.com/career/26202422/Bell-Attendant-New-York-New-York-City-1049/→